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March 2024 by flishia shannon
The customer service rep where awesome and helpful, knowledgeable about the current promotions and products. Was able to purchase what I came into the store for. Very friendly atmosphere and the reps where a pleasure to meet.
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March 2024 by Jennifer Strickland
The team in this store are very nice & helpful! This is where to go for T-Mobile service and assistance.
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March 2024 by Rebekah Brennecke
DeSean is really knowledgeable friendly and handled my issue fast! Very awesome employee!!
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February 2024 by Valarie Williamson
These guys are pretty fast and thorough
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January 2024 by Nostalgic Soul
Went in with my wife and I to get my wife a new phone and was in dire need since hers broke that day and our carrier provider was terrible. Spoke with dae about my options and he offered such great detailed information on what was available for my wife and I. Long story short he took care of us with getting us set up with 2 iPhone 15 pro maxes as well as cases with insurance and protective glass along with the insanely fast home internet. Service on the phones has been great and also on the home internet. So grateful for him and the manager that day for taking care of my wife and I even though it was 30-40 mins close to closing time. We were expecting to walk out with a cheap old iPhone and they really moved mountains for us to get a very nice package. We should have switched to T-Mobile a long time ago. Appreciate yall big time!!!
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December 2023 by Rich Bliven
CASS! You did it. You delivered a hell of an experience, my family won't forget. Appreciate your urgency, knowledge, willingness to deliver, and most importantly for being transparent to the penny. No joke this is how you earn a customer for life. Sincere appreciation from the district manager to all the staff in the store. You did good. Cass you ever need a reference I'm your guy.
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October 2023 by Justin Grimm
Under no circumstances should you ever by a phone from this location. Deceptive practices to sell you phones and plans.
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October 2023 by Paul Haywood
DARWIN Totally hook me back up after someone stole my phone out of my car when I went in. The gas station got everything back. I highly recommend this store and DARWIN especially!!!!
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September 2023 by ITR
Be careful! Don’t trust anything they say or quote you at the store. We switched from AT&T and they are making us regret that move. Originally we were told our monthly payments were going to be $160 for 4 lines, home internet, phone installment after trade in, and Apple Watch. We were told that the watch was going to free with the new iphone but come bill time, it wasn’t! When we went in to speak with Darwin, he supposedly gave us a $100 credit per month for 2 months for the watch but it was never reflected in our future bill. So when the next bill came up to $246 or so, I went back in (this was my 4th visit to try and figure out the billing) and Darwin and his manager both supposedly were helping me to get it taken care of, Darwin even called me to let me know it’d be taken care of and our bills should be less than $200…nope, next bill was still $246. So I would caution anyone going in here, they seem to blatantly lie just to get your business and they will do nothing to fix their mistakes. Terrible company!
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August 2023 by Robert Spillers
Received Good Customer Service From Store Associate Manager Darwin, He Was A Huge Help And Very Knowledgeable About Helping Us With Our Watches. We Recommend Everyone Check Out Belton T-Mobile.
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May 2023 by Monique Montez
Great customer service Bryan and Darwin were a tremendous help to me . I wish all t-mobile stores had these kind of employees.
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May 2023 by Gerrel Williams
First tried to bundle internet and two phone lines with the promise of a Mastercard to do so….. now they want me to pay and then they will re-imbue me after the fact. Bait n switch.. Any body got 600 laying around? Not!
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May 2023 by sabrina spakes
Everyone was wonderful and fun to talk to. Helped answer questions and set us up for everything. Thank you everyone
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April 2023 by Susan Frazier
Brian and Caster spent 2hours helping me get my account straightened out and set back up … excellent customer service!!!
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February 2023 by David Reyner
Great service here. Chris helped me get some numbers ported over to my new account. I was greeted as soon as I walked in, the service was fast, friendly and professional.
