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July 2024 by Velita Turner
Drive through banking is permanently closed
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May 2024 by Caroline Abilla
Great service
Quick service
Happy Customer
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May 2024 by Carlos Ramos
This is one of my favorite places because the service was amazing so I really love this place I'm so happy with everything
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May 2024 by Andrew Roberts
What a complete nightmare!!!
I chose to switch from my bank of ten plus years to Chase bank as a private client. There were going to be no fees and it was going to be more convenient. Big mistake!
when I closed out my other accounts and took the cashiers check my old bank wrote me to Chase and deposited it they put a hold on it for ten days. Ten days!! its all my money! They even called my old bank to verify the funds are there and that the check is good. After they verified it and on the phone an hour Chase Bank then still denied it and continued the hold.
At this point they are just holding all my money hostage. The bills I pay at the beginning of the month cant be paid until they graciously let me have my money.
I am finding new bank ASAP. I will have zero to do with this bank. I was warned and should have listened.
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July 2023 by Joel
This place is pointless if you need to make withdrawals larger than 3k.
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July 2023 by Emilia C
Can’t talk to anyone and when you walk into the bank They treat it like it’s a doctors office that you need an appointment. So rude
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May 2023 by Chelsea Domanic
Useless, its a virtual bank. ATMs don't take a phone for access to your account if you forget your card at home. The only one that does, is in the bank. There's never anyone there anyways, one person helps people as 'others are doing things in the back'. I'm convinced people work at this location for an easy paycheck. How do I get a job where I hide in the back and not help people?? ?Bryan Irving location is the hot ticket. They are amazing. Gets you in and out, and have staff actually doing a job.
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May 2023 by Heather Wilson
Unfortunately, this branch does not have enough staff to accommodate the needs of both appointments and walk in customers. Four customers sat waiting, unacknowledged for nearly 30 minutes. While it is understandable that the staff was busy assisting other customers, it is inexcusable to not inform the customers waiting on the possible length of the wait or at least make it known that they are aware you are waiting. Avoid this branch unless the business you have can be handled at an ATM. Drive a couple of miles to Camp Bowie or Hulen for anything else.
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May 2023 by John Ferguson
This branch is pointless. I don’t understand why it even exists. Drive thru closed. Inside you are directed you use the ATM. They do not have the ability to cash a check.
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February 2023 by Jeff Dillard
I didn’t expect Chase to employ the best and brightest at this “modified” location in Benbrook but the Branch manager EW gives unlicensed legal advice but refuses to help consumer banking customers.
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December 2022 by Josh Tondre
This is a bank that is incapable of cashing a check. Very similar to a barber that can't cut hair.
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November 2022 by Emily
Can’t talk to anyone and when you walk into the bank They treat it like it’s a doctors office that you need an appointment. So rude
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October 2022 by Driton Maloku
Waisted my time twice. Few months ago I came to withdraw some money and max you can do is 3k. Today I came to deposit some coins and sure enough they don’t have that service at this location.
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October 2022 by Don S
Rude, not interested in helping. Wouldn't cash a check on their own bank, even for a fee. Had to go through a 7 day hold to verify funds. Lied, stating it's never been that way. Junior worker is too new to know anything. Waste of their advertising funds to court me.
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September 2022 by Edmonde Letts
After being transferred numerous times by various Chase call centers, I was encouraged to reach out to the branch. I spoke with Marco Solis, and he was very helpful. He took an interest in my concern and helped me determine what the next steps towards resolution would be. Thank you Marco, you were a big help!!!
