CVS is known for its excellent pharmacy service, with staff going above and beyond to help customers, such as working with drug companies to reduce copays for seniors. Customers appreciate the caring and helpful pharmacy team, which provides outstanding support. However, wait times can be longer when using drive-through services, especially since some discounts like GoodRx cannot be accepted at the drive-through and require coming inside. The store itself feels quiet, and employee engagement outside the pharmacy could be improved. Overall, CVS offers caring pharmacy assistance, though some store service aspects may vary.
The pharmacy staff specifically are some of the nicest, most helpful people I’ve ever met. I only get my prescriptions filled at this location.
March 2026
CVS is fantastic! Employees are super. I used the self serve with my coupons and lost my phone in the process!! Luckily ANGELINA in Benbrook branch store #6981
April 2025
Lady was was more concerned about going to lunch than making sure I got the right discount on my medication.
