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January 2024 by Sabrina Dawn
By far one of the best experiences I’ve had staying in a hotel. The room, bedding, floors - everything was clean. Beyond all the typical protocol of staying somewhere away from home….the staff at this location 10/10. My reservation was for one night. There was a winter storm that blew through that night and when I went to start my car 15 minutes before check out, my battery was dead and car wouldn’t start. I had my two dogs still in the room, it was 14 degrees outside, car wouldn’t start….too much at once….i was starting to panic. I let the front desk know what was going on and without hesitation, they told me it was okay and to take care of what I needed to. Like it was legit no big deal. We ended up getting another night after realizing it was going to take much longer to get back on the road than anticipated. Brought all my towels and the clean things I needed. That evening I noticed it getting really cold in the room….my heater wasn’t working. I let the front desk know, she had me try something with the thermostat and see if it worked. When it didn’t, she moved us to another room and took care of it quickly. Every staff member here was polite, courteous, friendly, and helpful. I had my own outside issues going on - and this may be a little extra, because I even feel a little ridiculous saying it, but the way I was treated and taken care of here left me feeling like they were telling me - “”We’ve got your home away from home base covered, you take care of what you need to” (I told you it was extra). But for real, just genuinely nice people from my first phone call to check on pet deposits until I turned in my key. Also best pet policy I’ve come across.So yea….10/10….all the stars….gold medal….all the things - great great place to stay!
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December 2023 by Lindrix Cooper
This hotel is just ok in my opinion. room wasn't perfect but was ok..bed was kinda hard. Small thin towels with no extra amenities other than soap. if you just need a place to crash for the night this is your spot...many restaurants in walking distance including Walmart about 10 min walk. Chipotle and wing stop.. 5 min or less. any many others
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October 2023 by Carey
Stayed here not too long ago. Very friendly staff. Check-in was simple and quick. The room was clean, had the necessities, and restroom was clean as well. Bed was comfy, sheets were decent, pillows were comfy as well. The outside noise didn't bother me. Check-out was just as easy, and the manager/owner is very friendly and respectable. Offered fresh coffee, as I did need it before I headed out. I truly had a wonderful stay. If I'm ever heading out in that direction, I will definitely stay there again.Walkability: Plenty of places to get something to eat. A majority of them in walking distance. Walgreens is literally next door, in case you forgot something or want a snack.
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October 2023 by selby_exchange
Clean rooms, good prices, pool and very friendly management. Can’t go wrong if you’re in need of a room for the night. 5-Stars for this Motel.
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August 2023 by Matthew Ayala
Nothing. Boring... No atmosphere, no music, no cheer, yucky coffee with creamer packets.I suggest you bring your own. I brought my own drinks and snacks. My room didn't have a microwave and they said some of them don't???Pool was nice though.I stayed for the convenience of traveling overnight.
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July 2023 by Blue Rose
Let me start off by saying that I have stayed at this motel for the past 15 years often on because I used to take my kids there twice a month to go swimming! I recently stayed there on June 30 and I was in room 222 and when I got to the room it looked really clean but unfortunately it was beyond hot! The thermostat was reading 77° so I dropped the temperature down to 62 waited about an hour and it still was reading 77°! I tried to let the young man at the front desk know and he gave me 1 million excuses on why it was hot in my room! The next morning, I talked to RC at the front desk and informed him of my experience and asked him for a refund ! Keep in mind I’ve stayed here for over 15 years. I have never complained about anything until that day. RC tells me that he understood that if he had control of it on his End he would give me a refund, but unfortunately I would have to go through Expedia. I contacted Expedia to get the refund process started, and when Expedia reached out to RC (the property manger ) , RC told him the air conditioner was working fine and he would not issue a refund! It turns out that money is more important than loyalty. Read the reviews guys because I’m telling you it’s not worth losing $80 and the service that you get is what makes the hotel experience amazing and unfortunately they are lacking it nowadays. They would rather lose you as a customer, then to keep money flow coming in. I will never go back to this trash hotel.Food & drinks: There is food in walking distance, but you’ll have to eat your food and a hot room ! And when you bring it to the attendants attention, he’ll give you the runaround !
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July 2023 by Robin Lister
This place is pet friendly. Very safe and comfortable place. I needed to be here a couple of night while my AC was getting repaired and the staff made it very easy for my last minute check in.
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June 2023 by Lovellsin Lovellsin
Had to move rooms the first night we stayed because the ac stopped working and the new room we received the ac kicked on so hard it rattled the wall. They are pet friendly and very nice at the front desk! Has a outdoor pool.Nearby activities: Near Walmart and some eating establishments.
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June 2023 by Tom Pierce
The rooms are very clean .and the staff treat you like family if you're in the area just stay for
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May 2023 by Chip Brown
Great experience, great location next door to a Walgreens and in close proximity to several coffee joints! We tried Black Rifle coffee and were very pleased!!
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May 2023 by Derus Whinery
Okay first off let me start with travel A LOT in and out of state for work. I’ve been to MANY a Motel 6 and this is the cleanest, the most respectful, and friendly one I’ve had the pleasure of staying. The people in office are always more than helpful and never short with a smile. Any time my boss has me in the Dallas Fort Worth area I request the Benbrook hotel cause I know I’ll never get a rude comment from the members for just asking about my key card if it’s gone out. I also know the rooms are very clean. I couldn’t tell you how many roaches and bugs I’ve seen in nearly all the Motel 6 I’ve stayed in.. This one in Benbrook. I have not seen a single bug. I’m confident I can accidentally leave my food out and it will be fine when I come back or wake up from me nap. This is by far one of the better Motel 6’s and that’s coming from someone who’s been staying in them for the past 2 years.Rooms: They are ALWAYS SO CLEANSafety: They are on top of everything dude!! Anything negative happens they see to it that it is handled and doesn’t bother anybody so everyone can continue with whatever they may be up to.Food & drinks: I notice the sprites were gone and boom the next day. They had everything refilled. I didn’t even have to leave the hotel.Noteworthy details: This is definitely one of the better hotels and I’ll tell you why..My girlfriend and I stayed here once and she left her blanket in the room after we other left. It took me around 2 months to come back and see if they had it AND THEY KEPT IT ( I’m sure they knew I would be back) BUT IT WAS STILL NEATLY ROLLED UP, CLEAN, and they has it ready because when I came they automatically knew. They really take care of the people here. It’s very welcoming and I’d refer this one motel 6 to most of anyone.
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May 2023 by David Taylor
Well, you know it's a Motel6, so adjust your expectations accordingly. It's relatively clean, the TV worked flawlessly and this location suited my needs perfectly. When I checked in I was assigned a room on the 3rd floor, then found out the elevator wasn't working. I informed the guy at the front desk and he sorted it out very quickly. If I needed to be in Benbrook or Cresson, TX, this is a good location right off on 377. No complaints at all.
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April 2023 by Wrongway Jackson
No shampoo. No hairdryer. Shower head was spraying all over the bathroom instead of the shower. I checked in at 3 am after playing a show. Their advertised rate was $66, yet I was charged over $100 because I didn't reserve online before midnight. At 11:02am my card wouldn't work to get my things from the room when leaving. Shady thieves as management. Motel 6 used to be a decent, inexpensive place to stay. Not this one.
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April 2023 by Wrongway Jackson & Friends
No shampoo. No hairdryer. Shower head was spraying all over the bathroom instead of the shower. I checked in at 3 am after playing a show. Their advertised rate was $66, yet I was charged over $100 because I didn't reserve online before midnight. At 11:02am my card wouldn't work to get my things from the room when leaving. Shady thieves as management. Motel 6 used to be a decent, inexpensive place to stay. Not this one.
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March 2023 by Ashley McFarland
If I could give no stars I would. They lack professionalism, if you are Black they treat you like throw away trash. They do not greet you with a good morning, they try to provide you with dirty dingy sheets. I had to purchase my own sheets to sleep comfortably. Towels were always dingy, and some filled with holes. If you are BLACK they place you a box room and lie about the availability of other rooms. They are very racist and narcissistic. My 9 days of stay was truly horrible, uncomfortable and exhausting. They only watch Black People Rooms. Ice machine broken smells horribly. Inclement weather caused a freeze over, they provided no safety measures for the guests as we slid across their entrances due to the lack of salt or preparations. They talk ugly to you and then talk about you as you are walking away. 800 plus in fees paid to them and I would appreciate better service. I wouldn’t recommend this MOTEL 6 to my worse enemy. If I could attach pictures I would. OSHA needs to make an appearance and remove the actual trash and bring in people who actually are there to help and serve every paying customer.
