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June 2023 by CartwrightRanch76126
We love Pinnacle Bank. We moved from a "BIG" bank to Pinnacle. We are very pleased with the personal service. They are here to help small businesses and they are community minded.
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December 2021 by Derek Hanrahan (TooManyyToyz)
Excellent bank and staff! My fav is they still have a free change counter machine.
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November 2021 by Dale Hall
Worst customer service ever!! How does the Benbrook branch stay in business. I called to talk with Tammy twice. First time in meeting, but will call me back in a few hours. No call back. Week later I call back and tell the receptionist what happened. She said Tammy was on the phone and she would hand walk message to call me right now. Week later and no call from Tammy!! You cannot run a business like this pinnacle Bank. I'm sure this review will get no results also. Called frost bank and my loan is approved. Oh by the way Frost called me back go figure!
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May 2021 by Derek Hanrahan
Excellent bank and staff! My fav is they still have a free change counter machine.
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February 2021 by Alicia Colin
Out of this world customer service - I do not personally bank here but have been in the car with 2 different people and both experiences have been mind blowing. I may just switch banks based on the professionalism of the tellers.
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January 2021 by Steve Gordon
Fabulous customer service - the best I've seen in a long time. Branch Manager Anita is the essence of hospitality combined with professionalism. I took a very complicated transaction to them and they worked and worked to get it right. Amazing service from Teller Kathleen, too! Great job, y'all - keep it up.
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July 2020 by Jonah Lee
Love this bank and has very friendly staff, it just sucks that the hours match exactly to my work schedule so the only time I ever get to deposit is on a day off. I get it though, every business has to open and close at some point.
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April 2020 by Payne's Florist
Helped me through this crazy pandemic and did everything they could to make sure we received all the SBA had to offer! Thank you
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April 2020 by Irina Hawk
William in Colorado in online banking is awful
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December 2019 by Bobby Looper
Hilarious hours even for a bank 9 am to 4 pm . No thanks rather watch it go out of business
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October 2019 by Laine The Ocelot
Usually great service. But took around 10 mins to get cash because they acted like it wasn't me getting the money. Had the account number and my driver's license. Kind of annoying but usually great service
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September 2019 by Sarah W.
This bank has been amazing in our business account. Tammy has been so helpful and met our every need. Thanks!
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May 2019 by Chuck Atkinson
Thursday April 18 5PM was a wonderful evening with several BBQ styles and cold brews. 2 grand parents and 2 grand children sat out side and ate with the music of "River Trip" band.
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September 2018 by Michael D.
I do not recommend banking here. I chose this bank for my small business because it was a smaller bank in the area but it has been nothing but headaches. I have been banking here for almost 2 years now and have had a steady flow of money coming in and good credit, however they denied me a small credit card authorization. Simple deposits or cashing of checks is like pulling teeth. I never feel that I am treated with any respect and constantly questioned in regards to my transactions. Worst banking experience of all time.
