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December 2023 by David Olson
Trying to get a key for my mailbox and these lazy people still haven’t followed through on their commitment to rekey the box and give me my mailbox key. It’s been 3 weeks.
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December 2023 by Tellena Bracey
This is the worst post office I've ever been to. The employees are slow and so rude! Even though I live 2 min from this location I will never come back there. Horrible service, horrible employees.
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December 2023 by Dana Combs
Many times I've used this PO and many times my mail has been lost or my packages are damaged and NO ONE seems to want to help you . I stopped using them for awhile and decided to try them again, but nothing has changed. It only happens out of the Benbrook office.
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December 2023 by Denise Craigen
Great service at the counter! Friendly and had just what I needed.
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November 2023 by Kai_Supreme 0
Came in today to mail a package to my son in New York and Dominique was absolutely amazing had a smile on her face and actually seemed to like helping me, previously I’ve came in and the other clerk was rude for no reason so it’s great to see a new inviting face, the post office needs more people like her!
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October 2023 by Helm Mastery
I'll always have a great experience here! Despite what the stereotype may say, these are lovely people.Serving our county.
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October 2023 by R C
The WORST PO I’ve ever been to. Rude people for no reason?! Incompetency maybe? -100 stars
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August 2023 by Madison Ashcraft
Honestly I think the delivery team needs additional training or new staff altogether. The ladies in the front have been pleasant to me, but I am constantly having issues with my packages being delivered and returned to sender “at customer request” that I never requested. I just want my packages, it’s not hard. I used to deliver for fedex and it’s not difficult to just read the address and drop it off. At fedex we even delivered furniture to apartments without elevators, so there is no excuse for some simple packages that fit in mailboxes/lockers. I’ve been asked before if my apartment number was included in my orders and they always are confirmed with who I’ve shopped with, but delivery rarely does their one job regardless how correct the address is. Again, we even have lockers to receive the packages so I don’t understand why I keep having this problem. I’ve called and filed complaints before after being told my packages were returned to sender and not in the USPS office anymore, yet they would appear in my mailbox the very next morning. The worst part about all of this is I live 3 minutes from this USPS and they still don’t deliver properly. I even have informed delivery, but I never get notified when my packages are RTS. Moral of the story, we all have jobs so do yours, and stop lying about my “customer requests” if I haven’t made any. My ONLY request that I will ever make is that my packages get delivered correctly and on time. Somehow driving 3 minutes to put my package in my locker seems too difficult for you. Not to mention I don’t even get a heads up about it. Why pay delivery staff if customers have to keep going to USPS on their day off to pick it up anyway after several different circumstances? If I have to be a Karen after several packages and call corporate every time until they hire someone else, I’m genuinely going to. By the looks of these reviews I’m clearly not the only person fuming over this. Out of all packages I’ve received while living in benbrook, USPS is the only delivery service that I’ve had this problem with - especially this frequently.
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June 2023 by Zaatar Sumac
absolutely wonderful people with quick service and a big smile.
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May 2023 by Teresa Buys Houses Fort Worth, TX
Would you please hire some new delivery people? I don’t know why it’s so difficult to find mail carriers that can actually deliver the mail to the proper address, but it is so very frustrating!
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December 2022 by Breanna Cephus
A white mail called my phone and threatened through voicemail after inquiring about mail and what I needed to do in regards to retrieving mail !
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September 2022 by American Girl
There is no sign indicating that this is actually a post office. But it’s there. I was able to get what I needed and was in and out in less than 10 minutes.
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June 2022 by Whitley Coggins
Our mailman, Stephen is AMAZING. Our family loves him. He was really helpful too when we were receiving mail for a person that didn’t live in our house. I’ve never seen another letter for that person! The post office staff is ok too. Friendly but not like overwhelmingly helpful. Not bad.
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April 2022 by t salazar
Mail person doesn’t like delivering packages so just leaves a unavailable/pick up at post office notice.
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March 2022 by Terry S
The people are nice here, but I have had mail delivered to my post office box that was meant for other box holders. I pay a high fee each year for a post office box because I didn't trust the deliver at my home. Now I can't trust that they will deliver my mail to my box. Any its easier to get the President on the phone that it is to reach a person at the Benbrook Post Office. I've currently let it ring for 20 minutes and no one picks up.
