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April 2025 by Donna Darter
I feel the Postmaster Richard went above and beyond to locate my missing live Queen Bee that had been shipped to the wrong Post Office mistakenly. I had contacted him yesterday afternoon to see if he could help me find out where she was and why she hadn’t been delivered yet because the tracking showed she was still in Houston. He tried to follow up at that time and was seeing the same information, but said he would follow up with it first thing the following morning(today) to see if he could locate her. He contacted me first thing this morning and found out where she had been mistakenly shipped to, and contacted that post office to see if they would hold her so we would be able to go pick her up. We were concerned because of the time she had already spent in the mail. I am really grateful that he was willing to go that extra mile for me and I could tell there was actual concern in his voice about her well-being due to her prolonged arrival. The queen and her retinue were all still alive and active but that outcome could’ve been very different if they’d had to spend a few more days in the mail. Thanks again to Richard for going that extra mile.🐝
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February 2025 by Inca Krones
Huge thanks to Richard at USPS! My package was mistakenly delivered to the wrong address, and Richard went above and beyond to help me. He visited the address four times, recovered the package, and personally brought it to my house — all while keeping me updated with calls. His dedication and kindness turned a frustrating situation into a great experience. Truly grateful for his help!
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December 2024 by Word Servant
These Bertram Post Office workers are a breath of fresh air. They are hard working and treat me like family. I've been going here for over two years and they are getting the job done 100%. Everything from helping with forwarding services, holding mail, finding a lost package. Amazing!!
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December 2024 by Salina Simons
This Post Office is outstanding and had the absolute best customer service I have ever encountered. They go above and beyond. Saved my day and Christmas!
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August 2024 by Neona Yomi
Such a joke of a place. Opens at 8 and closes at 4. How is a working person supposed to get their packages if it closes at 4! When you call you are greeted with a robot!
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August 2024 by Shelby Byrum
I’m sitting in my living room. I see the mail delivery person drive up to my mailbox. After a few minutes, they drive away. I go out and find a notice that they missed me while I was out! I was sitting right here and saw them in front of my mailbox! Now I have to figure out when I can get this thing that they couldn’t deliver because they didn’t get out of the car.
This is maddening! THEY DID NOT TRY TO DELIVER! THEY CHOSE NOT TO DELIVER!
Thanks, Bertram Postal Service delivery driver!
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December 2023 by Wendi Colyer
Parking lot is not well lit and needs to be restriped. No weekend hours for package pickup. And mail/deliveries are never out by 10am as they should be. People are friendly at least, and that's an improvement over one cranky old lady that really made you not want to go up there.
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October 2022 by Gavan Rorie
No Saturday hours of operation for package pickup.
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June 2022 by Kelly Myers
I purchased a PO BOX online. They were very helpful and knowledgeable
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May 2022 by Michael Garcia
Never happy about post office hours. And if our packages ever happen to be bigger than our mail box, itll never be delivered.
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April 2021 by Blain
I'm not sure why all of the bad reviews. I've always had a good experience when I go to this post office, as well as with the delivery drivers. Always friendly and accommodating. I've even had them (Tony) call me when one of my packages from another delivery company was sitting at the wrong address and he noticed when delivering mail there. He didn't have to do that.
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January 2020 by Madison Scharer
My husband arrived 5 minutes before they closed, which is annoying, I know. But we both work and he got off of work early just to send this. They were charging $40 to ship a tiny box to NY.. which I’ve shipped at other locations the same thing and it was never over $6.. And while he was transferring money into his account to pay, the clock struck 4:15 (closing time) and THEY LITERALLY KICKED HIM OUT AND DID NOT SHIP THE PACKAGE. He literally bought a box and taped up the label IN THE STORE and they wouldn’t take his package to ship. This is the most outrageously horrible customer service I have ever heard of in my life.
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September 2019 by Kevin
Carriers are to lazy to do anything
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May 2019 by Gerald McBurney
The older lady that sometimes is at the front desk has absolutely no idea of customer service! The man that is usually there is very nice and helpful. The lady should be fired or kept in the back. She is a bitter angry person
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May 2019 by Sula Rogers
I went there one and it was enough for me. The is a old lady that works there and she has to win a prize of AWFUL service, very RUDE, no manners and dismissive. I'll drive further not to deal with that kind of service.
