The availability to get an appointment on short notice was good. The wait time to have an oil change and tires rotated was below sub par 2 hours. Ford reward points program needs improvement and consistency across all dealers. Some dealerships are first come first serve even if you make an appointment.
August 2023
The fuel pump on my 2021 F250 went out while traveling through Texas. Fortunately, it gave up the ghost only 2 miles from Star Ford. Working with Kimbre (who was great BTW) who kept me informed all the way through, they were able to get it turned around in a day. Thanks to everyone there who got us back on the road so quickly.
July 2023
David S on the service team was able to get my car in for service the day I called; parts found the battery for my car and their mechanics had me rolling the very next morning. I’m so glad I called them. Following up with new parts on a recall as soon as parts are delivered. Happy new customer.
