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July 2023 by Aubre Pike
I just pay my auto loan here. Everyone is always kind and helpful.
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September 2022 by Tony Bingham
and for them to only reply to the good reviews should tell you all you need to know about their costumer service lol. ridiculous interest rates. doesn’t matter loans you paid off or the interest you already currently have with them they shoot for the stars . so if you are thinking of finding a place to build a relationship with ? keep looking ! wasted too many years for nothing. and got straight lied to about other options! sad when a bank gives better rates then a credit union.
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July 2022 by bellaluchella
I strongly encourage this facility to reflect back before the April change and return to higher standards. Their phone system communication was top notch and now it’s non existent or rude and uneducated once you get an answer. This is not specific to the big spring locations but the entire branch umbrella. I’ve already scheduled to relocate to another bank after begging my husband to “just get past this update”. You lost the fight. Not me.
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July 2022 by Paola Castillo
Ive been trying to call this place for three days straight and no answer, or when i do get an answer i get transferred to someone else and then it goes to a random voicemail, no my payment is late and still no answer today!
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April 2022 by cavsh00ter
Have used them for years, easy to work with(as long as you go inside)Oftentimes can't get them on phoneOn hold for many minutes 15+ todayOtherwise good place
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January 2022 by Tracer
Very nice everyone is friendly and helps you with what you need. If your looking for a bank this one is good
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September 2020 by Nick denton
Great credit union with the best service.
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September 2020 by Kaye R.
the staff here are always right on. They are friendly and very helpful. Daryl and I have had our acct over 30 years. We r very pleased
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April 2020 by Ronnie Tomasek
Nothing but problems constantly! Can’t or won’t answer phones! Rarely if ever return messages! Customer service is the worst of any establishment I’ve ever dealt with! They had the system go down, couldn’t deposit checks and couldn’t get access to money that was in the account, yet bills on auto pay came out and over drafted us! Do you think they waived the fees? No! Of course not! It took them almost a week to get it fixed meanwhile nothing was in place to protect the customer!
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March 2020 by Bree Lynn
I LOVE banking here, but I’m kind of irritated right now because I can’t check my bank account because the mobile app and online site are down and need maintenance. Which would be fine but I can’t check my card at any atm, and I’m not wholly sure who I can call tomorrow (since today is Sunday) since we are all being quarantined and most things are closed. I just really need to check how much money I have in my account. ?
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February 2020 by Myles Jones
I’ve been with them for almost 7 years. Wouldn’t recommend anyone else.
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January 2020 by JM Murley
I have been a Citizens’ member for many years and continue to be a member even though I’ve lived away from Big Spring for the past 12 years. Although I no longer live in Texas I have continued to keep my membership with Citizens because I find the website easier and more convenient to use than those of my local banks. Also, transferring funds for real estate purchases has gone smoothly and the employees have always been helpful and efficient.
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January 2020 by W. M. Kiefer
I've been with them since 2008. Got several loans through them and met some real nice and helpful employees
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October 2019 by Lisa Torres
Been with this bank for 10 years. Any problems i had, they took care of it right away. My first and only bank. I plan on staying for many more years to come.
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August 2018 by Kenneth Geer
Best in town
