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June 2022 by Lloyd L.
Did the order via the app. Arrived at the location to pick up the order at the prompted time. Order did not appear to be ready and there was a line with limited staff. Kinda annoying, but ok. They are short staffed, nothing you can do about that. Wait in line. When I get to the front of the line to order, I tell the young lady that I did an in app order. She responded that she had not started it yet. That "it was just a DoorDash order" and proceeded to ask the next person in line what that wanted, skipping me! I spoke up, it was an in app order not a DoorDash order (how that is reverent as the order was already late at the point and I waited in line like every other customer at that point and **she want to skip me**). She then provided to incorrectly make all 3 items!! On the salad not including bacon, cheese and 1/3 of the chicken that was already paid for! When the older gentlemen took the order to complete it, I was **again almost skipped** due to it being a "DoorDash" order... when I said I was an app order not DoorDash, again, and that "I didn't not appreciate the attitude I received", the young lady blew up! The older gentlemen asked her to go in the back, saying "I can control you, but I can't control him". So, I'm not susposte to say anything negative about the experience?? I chose not to say anything about the order being made incorrectly at that point due to how the "older" employee was handling the situation. MASSIVELY DISRESPECTFUL by ALL employees on shift! It's was a very upsetting experience!!
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March 2022 by Ish M.
They messed my order up no avocado and bacon when the sandwich is literally called chicken bacon ranch melt also owners are rude!
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January 2022 by Mini Ramsey B.
Owner is a piece of shit!!!! emphasize on the "piece of shit" part. he's so rude to his employees and most importantly the customers. Just don't eat here. The TA has a subway as it's waaaytyyyy better. If I could give it 0 starts I would. Also to the manager.
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November 2021 by Larrissa Melchert
The person who took my order was sweet. The drive thru speaker doesn't work and it doesn't tell you that so you could potentially be sitting there for awhile before you decide to drive up. There is also a huge pothole going around the building.
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October 2021 by supersentaifan26
I am furious. My friend was an employee here and the owner laid his hands on her physically and shoved her. They are rude and mean to employees and customers do not go here it is the worst fast food establishment in big spring if you want subway go the the subway inside the TA
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October 2021 by Albert Ontiveros
Great restaurant, very clean, great staff. When you get great service, it just makes the food taste even better.
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October 2021 by Allen Moore
Stingy on the amount of meat and vegetables used on sandwiches. Could not believe how bad it was. Also whoever was running the place had the kid working behind the counter so nervous, it was ridiculous with the way the manager was chewing him out in front of the publicWill never go back
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September 2021 by Manny Cervantes
Ordered online at 3:50, order was supposedly going to be ready at 4:15. Arrived at restaurant at 4:10 and waited until 4:30, asked for my order and it hadn’t even been started. Asked for a refund and was told they could not give me a refund. Claimed to be short handed, when 2 of the female employees went on break to complain, gossip and cuss with kids in the restaurant. After they finished their conversation, one went around back to make a sandwich for her friend. Walked out, will be reaching out to manager to get refund and not give any of my business ever again
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September 2021 by steven johnson
Worst Subway ever. Sandwiches all smashed looked almost no toppings. I'll never be back. The one inside the TA truck stop is now much better
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September 2021 by Jj Onpoint
This is what I got for on Gregg St after I asked for 2 Rotisseries and turkey ONLY for the vegetables lettuce, pickles and cucumbers. Just the disappointment after I asked for more vegetables the owner copped an attitude like he was the one paying for it. As you can clearly see it’s under the mark from all that I added remind you I haven’t ate in almost 24 hrs so I was hungry. 8/18/21
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September 2021 by Pankaj M.
Worst, Wait time on drive through is 30+ mins. Prepare for that. Also shitty service and bad food quality. Manager is temperamental. He needs therapy.
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August 2021 by Sherry Johnson
They had to restock so they closed around after 1pm when it should be doing it as they go and they'll be able to stay open and make money and serve us the customer's that make them money ok? If the big boss's find out their losing them money, may not have a job and so many don't have customer service to even whisper about or even speak about , i don't even see a orderly fashion, either rude or manners so to me ain't worth the disappointment and for most part I am talking about other establishments in town.
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June 2021 by Stacy Rene
The place was dirty and all the cheese was old and crusty and we ordered 3 subs and while 2 where in the toaster over the one waiting had 3 or 4 flies on it!!! Yuck! We just left! Horrible!!
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June 2021 by DZDEVIL88 H.
Male Manager hung up on me. Used doordash and had an amazing driver, but both of my sandwiches are uncooked with the bread, was never toasted. Manager tried to argue with me when I offered to bring both of them back to request a remade order or refund. The girl I talked to on the phone as well was nice and the Manager was making her deal with my order because he didn't want to listen. The bread inside is slimy and disgusting.
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June 2021 by Kimberly Young
This owner is standing over is workers and barking orders. I ordered a sandwich and did not get one of the meat options and asked for more of the others. No substitutions!! I asked for more vegetables. No that is the order size!! A 1/8 cup of lettuce is not a vegetable order size. Working in the food service industry, customer service and satisfaction is what keeps your business open!! Not going there again!!!!!!