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March 2024 by Cindy Giaquinto
Opened a PO box in August 2023. Never received any mail afterwards! It is now March 2024 and the only mail I get is stuff I order online. I complained time and again "where's my mail?"They claim it's a "new system." Seven months! Wow. That's some system!I moved to Big Spring 10 years ago and tbh, have always had problems getting mail with this post office. This is not my first PO Box. Same troubles before too. Why pay for a PO Box when you don't get your mail? It's just really disfunctional.Sorry guys but it has to be said. The people at the counter are nice though.
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March 2024 by Amparo Valbuena
Bad management. It has been two weeks without service, the excuse is the system is down! Come on two weeks already!!!! I understand it’s a federal office but it’s too much laziness now!!!!
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March 2024 by Natasha Baeza
Why is taking so long to get my mail to my new address
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March 2024 by Rusty Rutledge
An absolute joke. Lazy top to bottom.
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February 2024 by Dean Renfro
I tried to get help from the local PO to track down why my 4yr old grandson's birthday gift could not be delivered. They don't answer the phone, they don't deliver the mail, they make excuses and then don't respond or update the status of the delivery. I partially fault Amazon for using such a poor delivery service in the last leg of a delivery, and have complained to them as well. If the USPS was run as a real business, they would be out of business. There is not much I can do to alleviate the issue as I live 7 hrs away, otherwise, I would go to the PO and get the package and hand-deliver it myself.
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November 2023 by Richard Boatwright
I ordered a small part to be delivered to my home. The package left Lubbock TX (2hrs away) at around 5am, and was promised for delivery THAT DAY by 9pm - never showed up. A tracking text indicated it was left in Midland, TX (45 minutes away) at 9:22pm. A subsequent text msg said it would be delivered THE NEXT DAY by 5:10pm - never showed up. Instead, it was left at the Big Spring PO (5 min away), and an automated text said it was 'ready for pickup' at the PO in Big Spring. I'm still trying to determine if this is Big Spring, TX incompetence, or the USPS as a whole...wow!
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November 2023 by Shelby Dee
Ya’ll don’t care about anything and your Rural route people are lazy and don’t even try to deliver packages anymore.
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October 2023 by Esther teichroeb
Getting my bills in the mail on time only to get calls stating bills 10 days overdue!!!There’s no rating low enough!!!Minus 1star
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September 2023 by Tim Shipman
The USPS Big Spring refuses to honor US Postal Service money orders unless they sell enough stamps, mail supplies and greeting cards! Unbelievable - they are running a Ponzi scam. I went in to cash two money orders that I received and was told "We don't have the money on hand." I asked to speak to a Supervisor and was told that the Supervisor was running a mail delivery route but would be back at 12 noon. I was told I could wait. Inconvenient YES - But much better than never. I was also told to go to Wells Fargo across the street to cash them. I don't ever intend to bank with Wells Fargo again (credit card scandal)... After awhile waiting - a second employee (not the promised manager) told me that I should try again late in the day on week days because they only will cash money orders based on what they sell in the lobby. I asked - how much do you typically sell? His reply "I don't know". I asked him - then how will I know when you will be able to cash the money order? He said "You're creating an uncomfortable condition - so leave the post office." I hadn't raised my voice - I just asked questions that he could not answer. He called the police on me. I have done nothing wrong except to ask the post office to fulfill their obligation to the financial note (money order) that THEY issued! I will be filing charges with the Postmaster General.
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August 2023 by Jocelyn Gray
People inside are pretty nice. The carrier I have is awful. Refuses to bring any package that doesn’t fit in the mailbox up the driveway. I get multiple “sorry we missed you” notices all filled out before my mail is even delivered. Then to make it worse, I put in for redelivery and it’s either not done at all (and I have to go chase it down) or I get another “sorry we missed you” form. This carrier won’t even come to the house to pick up a package that I put in the request online. Basically if it’s not an envelope I’m not getting it! I have mobility issues as well. I’ve asked for redelivery to my front door but they’re too lazy to even do that. I don’t know what happened to the carrier before this one but I want them back. Also, there is no place I’ve found to leave a complaint. Thinking of writing to the PostMaster.
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August 2023 by Leisa
Well... I had scheduled an appointment for a passport,and was trying to cancel it. The link on the USPS scheduler does not work to cancel or edit, so I tried calling to tell them I would not be there, but after calling since last Friday several times and then 4 times this morning. I give up. This is my cancel notice. Looking at reviews and y'all seriously have a problem. I went to the Ector County Library in Odessa. It took about 15 minutes. Great employee named Aurora. Go to Odessa for your passport.
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June 2023 by Vicky
Nice friendly professional workers as always liked going to post office !
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June 2023 by Karen Allen
The package I received hi tracking number 9405511206238937030358 was damaged one of the ink cartridges spilled blue ink everywhere in the packaging. Who do I need to contact to get this resolved, thank you Karen Allen 1106 Richie Rd., Big Spring, TX 79720
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May 2023 by ray Truesdale
Ok they say there short handed which I understand but seems not to be the soldiers in the foxhole it’s the commanders at the office
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March 2023 by Nick Ticson
Says they “knocked” at the door. Now I have to wait till after the weekend to get my package.
