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November 2023 by Veronica Gutierrez Modisette
Customer Service is just amazing. They are kind and funny.
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July 2023 by Craig B.
I spoke with this company's owner (female) about pricing for mileage. All major rental companies offer an unlimited mileage price. She will NOT. Her mileage rate is a scam. IF you know how many miles you will go over, she will charge you ten cents, provided you pay up front. ( How does one know how many miles they may go over ?) If you DON'T pay for those mile up front, then she hits you for 25 cents a mile, over what she figures was correct. I even called back with a competitor's price, and she had no desire to make any kind of deal. Bear in mind, I have done business on my side with this company before, and it cut no mustard in her brain. She has no business sense, of any kind, just a bloodthirsty desire for the ability to cheat someone when they turn in their car. ( Probably why her lot is full of unused cars....?) DO NOT RENT FROM THIS WOMAN. It's cheaper to drive to Midland and get a real rental car, for less rental, AND unlimited mileage . Craig Bailey Big Spring Texas.
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July 2023 by Andrea Rodriguez
I broke down on a Sunday. I had to get a get my truck towed home. VIP auto rentals opened on a Sunday, and I was able to get a vehicle. Great customer service.
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December 2022 by Clint Scroggins
The owner and ladies in the office were very accommodating and helpful. I can't recommend enough .
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November 2022 by Tony Christensen
Online it says the have compact cars for rent but every time I call and ask about them they only have suv or mini vans. They need to update online what they have on the lot. Would not recommend
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July 2022 by Amanda Falkner
I can not say enough about how amazing VIP made my car rental experience, so easy, polite, professional, such a cute and clean newer model car. I will not go back to a bigger rental place again. They will always have my business!!
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May 2022 by Josh Rawls
Make sure you read the fine print in the contract! They will NOT inform you that if you exceed your daily mileage limit, the price is 150% more, post pay verses pre pay. We rented a compact Kia Soul & put 2700 miles on it in one week & it cost us over a thousand dollars. Be very careful with your mileage. We tried to give our business to a family owned company & quickly realized we should have stayed with Enterprise or Avis who gives you unlimited miles & THEY PICK YOU UP FOR FREE!!! These people won't even do that after over a $1000 charge for the week.
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February 2022 by Otium, PLLC
Amazing service. Picked us up after being stranded in Sweetwater.
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September 2021 by Teneke Wilson
VIP Rentals are my heros today! Their customer service is absolutely amazing!! They had a vehicle available for today and were able to accommodate all my needs. Their prices are way more affordable than any of the other rental places!! (Yes this is true facts! I called them all!!) Thanks VIP for taking care of me!!
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September 2021 by Chris Gilliam
Everything was good until I dropped off the car, the prices were high but it was much close than any other alternative. I read over the penalties in the contract and they were a little scary so I was careful with the car and the condition it was returned in.I called to let him know that I would be turning it in at 5pm , (finding a second driver was challenging) I wouldn't recommend returning a vehicle at closing time because he was completely different from when I picked it up.He went to get the mileage and locked it up after, he came back in and informed me that I smoked and had a pet in the car which is ridiculous. There was no pet in the car while I had it and I don't smoke. I though he was trying to charge me up but he didn't so I'm not sure what his goal was but I didn't like being accused. I can't recommend using them though.
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August 2021 by Linda Wakefield-Wynne
Stranded in Coahoma, Texas, when our car broke down, and ostensibly abandoned by AAA, we were able to get to Big Spring with the help of a stranger. There we approached VIP Auto Rentals to get some kind of transportation while we tried to solve our car problem. Happily, that experience was a positive one. We haven’t had to rent a car in years, and Eric made sure we got exactly what we needed, including some valuable information on how we might get some assistance for our stranded vehicle. He was friendly, professional, and upbeat from start to finish. Thank you VIP and thank you Eric!
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May 2021 by Danielle Knott
Thank you VIP for getting my husband a rental so he can come home. he was stuck on the side of the road for 2 hrs. thank you for coming through!!!
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July 2020 by Kevin Leggett
Incredible customer service! Our van broke down just outside of Colorado City and we had three little ones with us. The nearest rental was VIP Auto Rentals in Big Springs. They were willing to drive all the way over and back to get our family a van, so we could continue the trip and made themselves available after hours on the return. Their service was a silver lining for sure!
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June 2020 by Bryan Wright
They were there when I really needed them. I had called another car rental agency to come pick me up because my truck was broke down it was about to storm outside and they refused. So I called up VIP spoke with the lady there she not only came and got me through a torrential storm they’re really good very polite nice people I was a little bit spend he but I got to see my daughter on her 16th birthday was a very important day to me and these people really came through. So if you need somebody to go the extra mile go with VIP
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February 2020 by John Wie
Tremendous !
