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February 2024 by Shauna H.
Do not recommend at all! They say they are a safe bank and in fact I was told the safest bank to bank with! This turns out to be a lie! Got hacked and I immediately disabled my card. Looked at account and saw there was 10 denied charges and 1 pending charge that wiped my account clean! Immediately called the bank and told them it was fraud and they completely removed and deleted the card. Told them I need the fraudulent pending charges removed . They told me there is nothing they can do that I have to wait 3-5 days to see if the charge goes through or drops off. Told them I am a single mom and need my money back, can't wait 3-5 days. They said we can't do anything. I hung up angry. 2 hours later, more charges are trying to come through on said cancelled debit card, they zeroed out but still trying to be used. Called back and again told there is nothing they can do. So I asked can we lock the account they said no only close the account and I would have to pay the negative amount! I said no y'all owe me money !! She said nothing we can do! I am so angry and cannot believe that people (rich banks) get to sit on their thumbs, keep MY MONEY, and refuse to take off a fraudulent charge! This is why people don't trust banks! So full of crap! They will not help you and they act like it's your fault when they allow stuff like this to happen to the accounts they are suppose to be protecting! Do not trust them AT ALL!
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November 2023 by Scott D
I've recently purchased a land/lot through this bank and everyone was very professional and helpful. I would recommend this bank for such purchases.
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August 2022 by Steven Clements
Avoid this bank! Especially the unhelpful so-called manager at this location. This is not the small town type bank they try to create the image for. I have never had such a poor banking experience that I experienced on many levels with this bank. Also, they are the slowest people I have ever witnessed. Frost bank is way superior!
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May 2022 by Billie Martinez
I love my bank,everyone is so friendly and helpful.When I walk in they know who I am,call me by my name.They are just great people.
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July 2020 by Dino C
Great bank. Nice people competitive rates. Relationships matter.
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April 2020 by Steve Gillen
They will take your money but ignore you in times of crisis
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July 2019 by Brandon Sterling Wolf
Janet and her team at the Blanco branch of Texas Regional Bank were incredibly helpful toward helping me resolve a tough issue and I appreciate the kindness!
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August 2018 by Scott Mejia
Sweetest people in the county !!!
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November 2016 by James M.
Was always really nice to me. I'm glad that they are still an important part of the community. BNB RULES!
