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August 2023 by keiko Jin
The store is small but I love SAs in this particular location! They are so welcoming and VERY helpful. They don’t mind showing you different style/colors so you will be 100% happy ? I was just gonna purchase small wallet but ended up buying a purse also.
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December 2022 by Phillip C.
This Nordstrom location is solid! I often wonder if Nordstrom intentionally gives their stores its own style and feel. This location is different than the newer one across town. Although I prefer the newer one, I think this one is great. You can find what you need, they're always full with product and if they don't have what you need, they can get it to you because their online stock is thorough. Couple cafe's and wide selection no matter who you shop for, is available to you on a daily basis. I believe this location deals with a bit of theft, so my experience with staff were pleasant but you could tell they were focused on other things. It was obvious a group of ppl were trying to lift, I hope no one (staff) was hurt in the process.All in all, a fantastic stop for designer shopping. I'm coming back to dig deeper into their inventory
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November 2022 by Sara V.
Stopped in on my day off to look at perfume and hopefully purchase some. The atmosphere isn't very welcoming or the staff. I was in the women's perfume department for 10 minutes and asked at least by 5 sales representatives if I needed assistance I politely declined and the last sales representative continued to ramble about nonsense asking me intrusive questions and staring at me the whole time. Iv never been a thief and definitely wasn't planning on doing anything wrong but I felt profiled and closely watched. It was an extremely uncomfortable experience and if I ever need to buy anything from Nordstrom I will online shop only. Nordstrom if you're reading please train your sales representatives better and treat all people the same despite race, religion, gender, handicap
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October 2022 by John B.
Nordstrom Mall of America has been my go to department store since they opened. While every other quality store has closed or fallen apart locally and nationally, Nordstrom stands tall. This particular location also anchors the largest shopping center in the USA, so makes for an efficient shopping stop.
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October 2022 by Hannah Cho
I walked in knowing the style of bag I wanted as the re-edition of the 2005 re-nylon has been my dream bag for YEARS, but I was also open to other options. I was mainly looking for a bag that could function both as a bag I could I take to events (such as weddings) but also if I wanted to casually dress up an outfit, something that would elevate that look.Claudio was so incredibly helpful as my SA and I appreciated him showing me a bunch of different options and showing me how I could also style the bag.We both agreed that the re-nylon bag was definitely the classic and the best choice. I’ll definitely be coming back here as it’s so convenient to have a Prada boutique in the mall. And highly recommend working with Claudio!
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August 2022 by Sherwyn O.
If I could do no stars, I would. We were at a out of state nordstom and was looking for a certain shoe. No size available but the sales rep who helped us told us about being able to purchase from another store and they can ship it to mailing address. According to our sales rep, the female employee at this location sounded rude to her because of the type of transaction. So after everything paid for and almost 2 weeks later we were wondering where this shoe was at. After making a call to our local nordstrom, come to find out, the shoe wasnt even mailed out!! wtf. I see why theres alot of bad reviews at this location.
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June 2022 by Dominik D.
Located by the west parking lot (Texas), this branch doesn't disappoint. They have all the pricey, snazzy things you Nordstrom shoppers are accustomed to.
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December 2021 by Angela J.
Lingerie department at Nordstrom MOA - I needed a new bra, and hesitated being fitted because it can be a daunting experience. But Mary was quite amazing. She was engaging, calm, comfortable, and immediately figured out what I was seeking. Mary spent time with me explaining how my bra should fit. She adjusted it so it fit perfectly, and I was astonished by the difference in how I looked. Who thought a bra fitting could be a pleasant experience (and useful)? Thank you to Mary! Nordstrom is lucky to have her as an employee!
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October 2021 by Mo T.
What is going on in Minnesota?! The customer service I've been experiencing has been HORRENDOUS. I have never written so many 1 star reviews, which, I wish were ZERO, in just one TRIP! They only had TWO people working the shoe floor so it took forever to get help! Joseph C. was helping me on Friday (Oct. 1st) and spewing out false info about Doc Martens, I got sleezy car salesman vibes from him. I've never been talked to like that at any Nordstrom, kind of condescending...it was actually a turn off. Also, in the fragrance department, I've never seen the employees continuously putting make up on themselves or on each other, rather than helping customers! Smh Mikala F. helped me, she was nice at first then started having a smart mouth once I wanted to make another transaction! To think that Mall of America is the biggest mall in the USA, this Nordy's SHOULD have waaaay more people working the floor in the shoe department, it was pathetic. I actually returned my Doc Marten's and went elsewhere to buy my Doc Martens because I disliked this particular Nordy's so much!
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September 2021 by Nikki Kalt
My first time buying a Prada purse, and the women working there were so kind! They helped me make a decision and weren't pushy or anything. Would definitely recommend here if you want to buy your first luxury bag!
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August 2021 by Nikki
My first time buying a Prada purse, and the women working there were so kind! They helped me make a decision and weren't pushy or anything. Would definitely recommend here if you want to buy your first luxury bag!
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July 2021 by Noni C.
I tried to purchase $300 worth of clothing but they didn't want my money because I wasn't a Nordstrom cardholder. A business that refuses money is moronic and they wasted an hour of my time. I will never give them another cent of my money.
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January 2021 by Henry J.
I came in to pick up my online order Nd a beautiful , friendly, fun loving girl London helped me!! She was super nice Nd her fashion is on point I truly am glad I got help from someone that looks like she can walk a fashion runway!!!
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December 2020 by Merasia S.
Special thanks to Amani from the Givenchy beauty department! She helped me with exactly what I was looking for-an everyday lip and then some. You have an amazing spirit and uplifting energy with your caring service Keep grinding lady
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September 2020 by Aleesha L.
This review is dedicated purely to Christopher ( Gucci shoes Department). Awesome customer service, Bf and I thinks that he was phenomenal, everything went Natural, fast and smooth. Not pushy, he demonstrated us the things that we needed to know, he was good talker, definitely felt welcome and comfortable. He deserves all the best! Thanks for your great Customer Service!
