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October 2023 by Elsebeth Lane
We have an older dog that is nervous about vet appointments. He needed a thorough checkup, vaccine, and to have his teeth cleaned.He went to Bergheim for the first time, and, very unusual for him, he did not get nervous at entrance. Usually he crouches under us to get away from the front office situation. But here, the front office had a warm and friendly feeling that obviously calmed him. A lot of that was due to Dr. Christina Kresser, who made sure to consider his nervousness, his age, his allergies, and that he was comfortable and well taken care of throughout the whole appointment. And also the receptionist and the technician were very nice, engaged, and competent.When we picked our dog up, he was calm and has recovered without any trauma at all. This is an unusual experience for him, and so nice for all of us.Today, the next day, as you can see from the picture, he is moseying around completely normal. He is bright eyed, and with beautiful teeth!
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October 2023 by Mckena Patsch
I wish I could give 0 stars for this horrible place! Elizabeth the manager is a complete nightmare. She is very rude, uncaring, confrontational, and does not want to help anyone. The dr then proceeded to send me my pet's file knowing that he had no food and was almost out of his meds he must take everyday! The doctor says "good luck" in her email. No compassion no sympathy or empathy. This place is OK with your pet's suffering. They are not there to help. BE VERY AWARE!
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August 2023 by Paul and Tracy M
Just established Pinkie with this clinic and had a great, thorough, first time visit with Dr Bonner, Kelly and Emma. Happy to have found these folks.
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June 2023 by Eric Christanson
Friendly staff, good with the dog and everyone made time to greet my pet. A 1-year old dog check up visit and all shots was $280 for the 15 to 20 minutes that we were there. This number seemed a bit more but not by much based on calls prior to setting appointment, understandable since there are so many variables. The only dislike is that they want you to use their pharmacy, if you want an option to shop and need a prescription they mandate another $8.00 in order to get a prescription. Business manager called to review the policy and seemed judgmental, although respectful. My rub is that this was my first visit based on reviews, I am looking for a small town feel. Their position on wanting another $8 after collecting $280 for visit and blood work seems petty and only focuses on the money not the well being of the pet! Good Luck!
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May 2023 by celeste folse pichon
Great environment & medical care for our child(dog)… A bit pricey but seems to be average compared to other vet clinics in our area.
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April 2023 by Brian Williamson
Bergheim prescribed food for my dog. Tried to order through Chewy. Bergheim does not “work” with Chewy, so Bergheim wanted me to make the 45 mile round trip drive there for paper prescription to snail mail to Chewy. OR I could use Bergheim’s online store. Tried that, but shipping time for my dog’s food is 3-7 business days. Plan ahead folks. Can’t really depend on Bergheim for simple things like buying dog food.Edited as I cannot respond to the owner’s comment. Yes my visit was good. The one star review is for the fact that, as good as it was, I now cannot feed my dog without driving 45 miles or waiting 3-7 business days. While this may be acceptable to Bergheim it is not acceptable to me in the least.
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April 2023 by Alan Lane
Always great service and great people. Thanks for taking care of Luna and letting her help you with the computer work .
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January 2023 by Claryssa P.
Beware! Look at your receipt at each visit!!! If they mess up on the charges they won't give you a refund. That happened to me and now that they messed up with that they treat me like crap. It was a convenience to come. They were a bit pricey but being disrespectful is going to make people leave! Also groomer was horrible because I wanted my golden doodle to have a poodle cut. I am paying you to cut her hair like I want, why give me a ugly face and rude tone. I felt like I was a piece of crap when I walked out of the Bergheim pet clinic. No one should feel that way.
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December 2022 by Scott M.
We recently got a puppy and he developed tape worms. This clinic and front office staff are awful. I had to pay $48 dollars for a test of my dogs feces even though you could see two worms in his poop. Then spent all day today to get medicine to treat the worms. First call I was told he was fine and I had to point out he has worms. second call Dr still not reviewed his lab reports. 3rd call dr still not review lab reports call back at 2:30. 2:45 call back and this time, told they can give us the information about my dogs test. They did tell us they'd call us once the dr reviewed the lab results. Well we are taking are pets to a completely different vet now. I will no longer recommend this facility to anyone.
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November 2022 by shannon fish garcia
Luna & Nova's had a fantastic first visit together here! Everyone was so nice & they didn't mind our million questions! I'd highly recommend Bergheim Pet Hospital & Clinic, we ❤️ loved them & so did our puppies.
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November 2022 by Cedric Garcia
Great vet, they were friendly and knowledgeable. Our new vet
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October 2022 by Anne Irvine
Recently took my cats for health check and rabies shots. First time visit. The clinic is very clean and the staff is friendly and helpful. The vet tech and the vet were very accommodating and knowledgeable. One of my cats was very afraid and got very nervous "just because". She took a swipe at the vet's face but the vet took it all in stride and handled the situation professionally and with a sound medical practice attitude. I will definitely be returning for services here. Very impressed with the knowledge and the expertise of all the staff.
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October 2022 by Debby Milam
Love Bergheim Pet Hospital. Our Callie just had her annual and Dr. Fradkin and staff were great. They were loving, thorough and answered all my questions. I even learned how to take care of our overabundance of raccoons safely and humanely. :) A bonus for us is how close they are. Can't recommend enough.
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August 2022 by Sami Mossbarger
We are new in the area and needed a new clinic for our two dogs. Everyone in my neighborhood told me to come to Bergheim and that I would not be disappointed. I think my dogs got better treatment that I do when I go to my own doctor! They are so knowledgeable, kind, caring, and professional. They welcomed us as new patients and we felt right at home. It could not have been a better experience from start to finish!
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August 2022 by Nancy Jeffords
I was very happy with my first visit. Everyone was so friendly. My puppies (12 years old) were very relaxed. Dr. Fradkin was very thorough.
