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February 2024 by ingrioj
Convenient to hill country towns we enjoy and family near
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February 2024 by maranda detmer
My family of 4 had a wonderful stay! Breakfast was delicious, the front desk was very helpful and informative and our room was very clean! We will definitely come back again!Thank you to the staff who made us feel at home when we were 800+ miles away from our home. Especially the gentleman who opened up the pool for my daughter!Bless you all ❤️
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February 2024 by يوسف يس
It is a clean and good hotel with good service. I advise everyone to visit it?♥️
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January 2024 by charity schiltz
Really nice staff, rooms were pretty good and clean.
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December 2023 by Randolph Premdas
We are on a cross country trip from California to Florida. The BW in Boerne, Texas surprised us with the most luxurious suite ever since booking BW ACCOMODATIONS . Clean, comfortable, quiet, and very warming at a give away price. We wanted to stay an extra night but we had to keep moving forward to Florida. I'll be sure to return there on our way back to California.
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December 2023 by Ngoc H.
Driving to Houston from AZ and decided to get a room for an overnight stay. The hotel is newly renovated and clean. Overall no complaints for the value. The free breakfast was standard but let's be honest... it's free! I thought front desk staff was friendly as well. Would recommend if you're passing through and need an overnight stay. It is off frontage road and nowhere near restaurants within walking distance so be aware.
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December 2023 by Bridget Mulcahy
If you want a quick place to sleep right off the freeway, this is perfect. I would not recommend this for someone who wants a nice stay. The rooms have not been taken care of properly. They are clean, but there is water damage on the floor, and lights that don't work. The employees were helpful, and the breakfast was good and had many options. They are also pet friendly.Nearby activities: Getting on the Interstate is easy.Walkability: There are little to no stores you can walk to.Food & drinks: Great breakfast and always has hot coffee up front with juice and water.
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November 2023 by Robert Zavala
We were in town for a wedding and were trying to check in at 1:30 pm so we could get ready and travel another 25 miles to the venue for a wedding at 4 pm. The front desk charged us a $25 fee for early check in. It wasn't like they didn't have rooms or we were coming in before 12 n. The clerk indicated that it was Best Western policy. I told him it was ridiculous.Needless to say I couldn't find the policy anywhere.Then they put us in a room all the way down the hall from the elevator on the side of the freeway. Noisy as heck. I guess they must have had a tremendous amount of early check ins they couldn't get us a better room.Needless to say. Bye Bye Best Western. We won't stay in one again.
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November 2023 by Katherine Morrison
Clean rooms. Great location. Service, however was not great when we arrived. The girl said we couldn't check in early even though the whole parking lot was empty, never greeted us (or even stood) and was overall unfriendly. She had the same behavior in the morning at checkout as well. However, when we came back later to check in there was a lady named Michelle (and also a guy) who were VERY friendly and professional.
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November 2023 by Alan Luken
Fine hotel and great location right off the highway in Boerne. The front desk staff was a bit brash, but may have just been a bad day. All in all, a fine option to stay in the area.
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October 2023 by marbin barrios
Do no book here with ticket at work. I was falsely checked in and told that I did not have a reservation. When I tried getting a refund, tickets at work reach out to the hotel and spoke with Jonathan and he said I did stay. I was falsely checked in at 2 pm. My flight arrived in San Antonio at 630pm. Not sure how I was able to check in without being there physically. I spoke to manager Jonathan and he did indeed check me in without me being there and used a credit card that is not mine. I will file a fraud report. STAY AWAY.
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October 2023 by D Burnard
The BW Boerne Inn & Suites is located off I 10 in a small town, outside of San Antonio, TX; however, GPS directions to the hotel were odd, as we had to drive through an apartment complex to get to the entrance of the hotel.Once my family arrived at 1:30am, from a long-distance drive in a moving truck, we encountered men sitting in a car in the parking lot. I immediately felt unsafe and rushed into the lobby for assistance. There was no hotel staff visible at the desk as expected, as I called earlier that evening to notify the hotel in advance of our late check-in between 12midnight and 1am.After ringing the front desk bell repeatedly, a young lady with purple hair and black eyeglasses emerged from the curtain behind the desk. She looked out of it, her hair a mess, her pants unbuttoned and fully unzipped, and her underwear showing.I asked the young lady if Security was present at the hotel, and she said no. I informed her of the men sitting in a car outside. She was not aware. I felt a sense of unease and in no way would feel comfortable staying the night, and therefore decided it was time to go.I told the young lady that we did not feel safe staying the night and would be calling back for a full refund. Once I reached the General Manager, he would only give me a partial refund, because he said he is losing money for the 2 rooms I booked. True Story.Safety: Red flag - Did not feel safe.
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October 2023 by Danielle B.
RED FLAG - DID NOT FEEL SAFE The BW Boerne Inn & Suites is located off I 10 in a small town, outside of San Antonio, TX; however, GPS directions to the hotel were odd, as we had to drive through an apartment complex to get to the entrance of the hotel. Once my family arrived at 1:30am, from a long-distance drive in a moving truck, we encountered men sitting in a car in the parking lot. I immediately felt unsafe and rushed into the lobby for assistance. There was no hotel staff visible at the desk as expected, as I called earlier that evening to notify the hotel in advance of our late check-in between 12midnight and 1am. After ringing the front desk bell repeatedly, a young lady with purple hair and black eyeglasses emerged from the curtain behind the desk. She looked out of it, her hair a mess, her pants unbuttoned and fully unzipped, and her underwear showing. I asked the young lady if Security was present at the hotel, and she said no. I informed her of the men sitting in a car outside. She was not aware. I felt a sense of unease and in no way would feel comfortable staying the night, and therefore decided it was time to go. I told the young lady that we did not feel safe staying the night and would be calling back for a full refund. Once I reached the General Manager, he would only give me a partial refund, because he said he is losing money for the 2 rooms I booked. TRUE STORY.
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October 2023 by BOBBY HILL
Room was great. The staff that was working that night was very nice , friendly. And extremely helpful . She made the stay even better. It's always great to talk to someone in a good mood . Thank you !
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September 2023 by Aurora Hernandez
Very clean rooms including carpet , good breakfast and close to downtown boerne. We will be using this hotel when in area soon.
