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November 2023 by Ed Stricker
Lousy Company! The car wash at Club Car Wash broke the wiper on my rear window. I filed a complaint, and even though this was completely due to their equipment, Club Car wash declined to cover the cost to fix the damage they caused. There is a better car wash about 1/4 mile north on Main st.
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November 2023 by Ed S.
Horrible company. They damaged my rear window wiper. I filed a complaint, and they declined to take any responsibility or cover any of the cost to repair it. Customer Service will not return my calls or offer any compensation. there's a better car wash just north on Main Street. Avoid this company.
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November 2023 by reg nar
I went today and purchased VIP wash and went into the wash. I waited for a long time and thought its automatic wash went in as per instructions. Its having a rail that push your car automatically when you leave it in N (neutral). I followed those instructions it didnt move my car. I drive little and car wash started, but it didnt move my car.I dont want to damage my car dont want to drive further.After more than 10-15mins one guy came and asked me if I kept in neutral. Which i showed him rolling windows. He tried something, still the rail didnt move my car.He came and apologized and told that car wash completed thinking all steps were done, told me to come back and that he will talk to at the front.This is were it went down hill. Lady at front want me to pay again accusing me of not following instructions of the guy asked me, which is not true.After much argument she told she will allow. Went and allowed me.This time rail worked as expected, I didn’t observe at the beginning, she gave me basic wash (7$), but I paid VIP (12$). after wash when i asked her she told same that I didn’t follow the guys instructions (which is a lie, as he came almost 15mins when i was on rail).I would say. Dont trust these people, double check if your wash is what you paid for.Services: Auto detailing
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October 2023 by Mindy Guerrero
Awesome car wash. Got the 2nd cheapest ($12) wash and the car came out looking immaculate. Free vacuums available and they offer a cart with Windex and different scented sprays and cleaning cloths. Everything was well kept and clean. Only con is that the vacuums had weak suction.
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October 2023 by Ject
I think I am ready to move my business to the new car wash in Boerne. I have a contract for 4 cars and most of the time (90%) the vacuum is at 25% of its capacity. Dominion is on my way to SA, vacuum cleaners there work 100%. At this point I don’t see the benefit of needing to make 2 stops for the same service. Hope this situation gets corrected soon.Service: Vacuuming
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October 2023 by Tom Polzin
Great car wash. Everything is provided to do a good wash
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August 2023 by Philip Chancellor
I am actually a member but have to only give it three stars. How can you be in the car wash Channel and have your car hit another one in front of you? To add insult to injury another car hit me from behind. It seems the employees are in a big rush and because a lack of competition what else are you going to do in this small town. Vacuums are also extremely weak even though they have upgraded the hoses.
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June 2023 by Stephanie Friedrichsen
The car wash never usually got my car clean and is quite expensive. Not to mention they tend to have a pretty long line. Started going to All American. Ps it's also cheaper and better.
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June 2023 by Brianna
Some white male karen with too much time on his hands got bent out of shape because I vacuumed my car before the wash and wanted my fiancé and I thrown out. An employee came over to charge me for a wash in order to use the vacuum just to appease the white man in his goofy white ram truck. Like BFFR!!!!!!!!!!!!!!!!!!!Service: Vacuuming
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June 2023 by Stephanie Hartman
The car wash never usually got my car clean and is quite expensive. Not to mention they tend to have a pretty long line. Started going to All American. Ps it's also cheaper and better.
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April 2023 by Eli Creamer
My paint job is getting hammered but other than that this place is awesome! I wish there was a good contactless car wash around here.
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April 2023 by E F.
Car wash scratch my truck on my passenger doors. First time going in did not expected to do all that damage but yet again, my fault for going in their insurance did not wanna pay for the damage of the scratches said it was not consistent with there equipment. Therefore, I don't recommend taking a new vehicle there.
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March 2023 by Kiera H
When they first remodeled the previous car wash and changed it to club car wash I was elated til it started scratching my brand new suv, it wasn’t big but you notice it if closer up on it, I told the attendant so when I came with my new ram truck I was hopeful that they had fixed it by then, nope they didn’t do now my truck has like scratched on it, told the attendant again and he said something about wrapping the spinners or something smh probably should switch out the scrubbers from time to time. The guys that do the power washes are great
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March 2023 by T4C0 gaming
I have been a member for about a year and it has been ok. Recently lines have been horrible. Finally decided I had time to wait in the member “fast lane”. As I watch over 4 cars being sent through the other lane, I get out to complain. The girl who is supposed to be monitoring could care less!!! There was a car in the wrong lane who didn’t have a membership and she is ignoring them. I told her that she needed to let at least 4 cars in our lane through and she just turned and ignored me…. Very disappointed!!!!
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March 2023 by Mike Edwards
Stay away from this carwash. They loaded our cars too close together in the carwash. The person in front of me applied their breaks and my vehicle ran into the one loaded in front of mine on the track inside the car wash causing damage to my front bumper. I filed a claim with the manager on duty. When the office contacted me about the claim they said they were not responsible since the car in front of me did not follow the directions on their sign at the entrance of the car wash. The complete lack of customer service and dismissal of my complaint makes it very clear that they are only concerned with pushing as many vehicles through the was as fast as possible. Who know what other damage they might be causing with this mindset.
