-
April 2022 by Eric F.
Super nice people Great service Good parking Refreshments Accuracy, privacy and security
-
March 2022 by Lauren E
Always great service.
-
September 2020 by JD R.
Extremely disappointed with this location. Called customer service to confirm I could open new accounts and was assured it would be no issue. Upon arriving was greeted by a very rude and unpleasant associate who clearly did not want to assist us. I was disappointed at her arrogance and condescending attitude. Makes me rethink using Frost for my family's banking needs.
-
July 2020 by erika gurry
We had a terrible experience at this branch today with a teller named Liz. My family in Houston keeps large business accounts with frost. We have always been very happy with the service until today. We set out to open 2 new accounts...a UGMA of some kind for our new baby daughter, and a joint account for my husband and I. The teller was rude, point blank. She snapped as my husband was struggling to hear, and basically decided for us what kind of account was being opened. When we tried to ask questions, she said flatly “I just told you that.”Just...horrifyingly rude service. I called our personal banker in Houston and was given the accounts without the $8 a month “fee”...because we have so many accounts open and are long time and loyal members of this bank. Upsetting to say the least
-
February 2019 by Steve F.
I started my business over 22 years ago in Boerne. I opened my first business account with Frost Bank at that time. Two good years, I wanted to buy the property my business sat on and went to Frost for the loan. They certainly were thorough but gave me the loan. Over the years, I've had multiple occasions to need a loan and Frost has always been there for me. Someone told me early on that Frost was very conservative in their lending practices but once you passed muster with them, they would stay with you for life. I have found that to be so very true. They have been a silent partner in the building of my business and I would never think of banking anywhere else. I haven't needed them for many years but I know they are there should the need arise.
-
March 2018 by Cheryl Dietz
Nice n clean
-
February 2018 by Donald Y.
Bank shorted me 100 dollars on my paycheck called them when I got home and was directed to a man named Eric who assured me he would look into it and call me back same day never heard from him probably cause him and his tellers mouth full on dinner with my 100
-
August 2017 by J Raker
Great bank. Great service.
-
October 2012 by Dally Truths
I had a great experience with an auto loan thru Frost Bank, but I will never use them for banking again. A client paid with a hot check and instead of notifying me they closed my account while I had checks out. Thanks for leaving me a huge mess to clean up!
