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January 2024 by Eric Dun
I'd like to commend Matthew Rice at the Boerne SSFCU branch for his outstanding support and service he provided me with an issue I had on my truck payment. He truly went the extra mile to provide me with customer service that is rarely seen these days. Matthew is my go to guy from here on out. Our country needs more dedicated employees like Matthew.
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December 2023 by Patty Rodriguez
My husband and I went SSFCU in Boerne yesterday December 18, 2023 to talk to a someone about our finances with the credit union. We spoke to Alissa Griffith and she is amazing. So, helpful and she took her time explaining everything we needed to know. She is courteous, friendly, taking her time to us understand everything we need to know. She’s great.
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December 2023 by Diana Sanchez
After trying with back office and with another employee here at the boerne branch, Francisco was extremely helpful, especially in resolving the issue I had. It was greatly appreciative of the 3 to 3 and a halfs hours he took out of his day to resolve this. Im thankful to his dedication to the customer which he deals with on a day to day basis like today. Need more employees like Francisco. Thanks Mark R.
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December 2023 by J “J” M
Karina was amazing! People like her help keep me doing business with security service. I definitely prefer coming to this location because of Karina and her outstanding customer service!
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December 2023 by Martha Cook
My husband and I both opened additional checking accounts plus each of us purchased Certificates . The process took some time and was handled pleasantly by the associate who helped us.
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November 2023 by John Hollis
Crystal Howard did an awesome job. She has refinanced two of my vehicles this past year. Both times she was friendly and made the process easy. Great job.
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September 2023 by Jeffrey Lewis
Went in with my sister to tranfer some funds from td ameritrade th ssfcu Krystal was awesome! Very knowledgable and efficient. Very friendly and helped my soster thru the process. Highly recommend her for any banking needs you may have 5 STARS Jeffrey Lewis
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August 2023 by Hilabee Snow
Alissa assisted me and my husband in opening multiple bank accounts. She was very kind, informative, and patient. The process was very quick and pleasant. We are very satisfied with our experience at our new bank. Good job guys! Plus, we are very happy about them being open on Saturday mornings.
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August 2023 by Glenda Daniels
I opened an account with Security Service FCU yesterday. It was a pleasant experience, the service was friendly and helpful. I felt very welcomed and valued as a customer. They also have many benefits to offer their customers. I’m very pleased to be a member.
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July 2023 by Gaby Uzzi
I am very happy with the way Jacob Wolff handled our transaction. I had been very unsatisfied with the SSFCU employees I spoke with over the phone. Jacob was very courteous and handled my needs in a professional manner. I was ready to close out all of my accounts, but his professionalism convinced me otherwise.Richard D. Uzzi.
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June 2023 by Walter Parmantie
Update: Service has turned around. Things are back to how they were before. People are all great and helpful.Service at this location has really gone down hill. They used to be fairly good. No more. Due to the lobby being shut down thanks to the COVID-19 virus, had to go through the drive through teller. Sat in line for 20 minutes while the truck in front of me never moved.Backed up and moved to another line after the person behind me got frustrated and moved. Sat for another 10 to 15 minutes. Car in front of me by the teller never moved. None of the cars in any of the other drive through teller locations had moved in over 15 minutes. Finally got frustrated and left.
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June 2023 by Eddie Maya
Today I was really in a rush to the bank and Ms Karina Rivera was really quick and efficient to help me with my business account,which means a lot to me. Excellent customer service.
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May 2023 by Lisa Tompkins
Crystal at the Boerne branch did a fantastic job helping me with a Survivor Assistant account and also to open up a new money market account. Highly recommend her services. Very professional and knowledgeable.
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May 2023 by Anzae Alexander
Crystal helped me through a tedious process of data collection. She was very helpful and knowledgeable. I highly recommend ssfcu in general, and this branch in particular.
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April 2023 by Julie Shaw
Great bank. But your management needs a little work. 1 teller on a Saturday doesn't cut it. Two were up there then he left and didn't come out for a while. 5 people in line waiting.
