Sonora Bank

Most Recent Comments

• September 2020 by Tnomra Gaudio
  Such a friendly considerate branch. We've just recently switched to this bank. I just received a birthday card personally signed by the bank tellers. In addition whenever I have my daughter with me, she is acknowledged aswell. So nice to have a business that gets the village aspect of a community. Keep up the GREAT work! AWESOME JOB!
• July 2020 by Dennis M.
  My 16 year old started a new job and wanted to open an account. He needed to get money off his payroll debit card to open the account at the bank I use. Evelyn Shoemake must have misunderstood what card he would be using in the ATM and said the fee would only be $1...well because it was a non Sonora card the fees were $6 from Sonora (2 attempted withdrawals) and $1.50 from the debit card. $7.50 to access $60! Man, I was pissed and demanded that she fix it. Evelyn said they needed to research the ATM transactions and get back to us. I left irritated AND certain we would never hear from Evelyn again, but sometime during the week she quietly followed up, fixed it and emailed my son. This was all for a $100 (now $106) opening balance free fee checking account. My mind was blown! I truly had no faith that she would follow up. This is another example of superior customer service at Sonora Bank in Boerne and specifically Evelyn Shoemake.