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November 2023 by Barbara Dolan-Wallace
Friendly staff and affordable rentals.
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September 2023 by naps s (napsman)
Good place to get a uhaul. Staff friendly and helpful.
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June 2023 by Gabby Thomas
Mary was awesome! She was able to accommodate me when I accidentally put my reservation to return at her facility instead of in another state. She was able to get me a reservation at comfort and even called the morning off to say she had someone turn one in if I still wanted to go to her location. She was great through the whole process! Would definitely get a u haul from her again!
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June 2023 by Brandon Herres
I had issues getting the U-Haul national operator to help with some dates and equipment concerns before the rental….then Mary called to follow up on my rental beforehand and saved the day. It helps to speak to the local rep and get things sorted that way. I got everything I need right here in town after all. Awesome service!
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May 2023 by Kathy Koenig
Mary is absolutely amazing!She's extremely helpful, friendly, and knowledgeable.
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April 2023 by Christina
Mary really is great. She was helpful, clear, and made what I expected to be stressful so quick and easy.
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April 2023 by CARY SMALL
Mary always provides the best customer service. Thank you!
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January 2023 by Angelique R.
The woman who came out to get my keys was immediately rude and condescending. She began by telling me in a very accusatory tone that I damaged the side of the truck, but the damage was preexisting. She declined to show me before pictures, but insisted that I was responsible. She informed me that I should have pictures from pick up, which I do not have nor was I informed I needed to obtain. Then, when I pushed back using her same tone, she told me to leave the premises, which I did. She later charged me $260 for “overhead damage,†which isn't covered by damage protection. When I called UHaul customer service, I was told by UHaul that the damage was obviously pre-existing and well documented in previous contracts. So, not only is Mary extremely rude and condescending, she's also a liar who seems to enjoy using her very small amount of authority to provide horrible customer service. Do not use this location if you can avoid it. Terrible experience all the way around, and nobody needs that kind of aggravation when moving is stressful enough as it is.
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January 2023 by O
Mary is an absolute lifesaver. She helped my wife and I after hours and was able to provide us with an appliance dolly when everyone else was closed. She even threw in some savings which was incredibly kind of her.I’ve worked with several U-Haul neighborhood dealers, and none have ever come close to how well Mary treated us. Easily the best operator I’ve ever worked with. She goes out of her way and puts her customers first, which is genuinely rare nowadays. I’ll be recommending everyone I know to work with Mary for their U-Haul needs!
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December 2022 by Ozair
Mary is an absolute lifesaver. She helped my wife and I after hours and was able to provide us with an appliance dolly when everyone else was closed. She even threw in some savings which was incredibly kind of her.I’ve worked with several U-Haul neighborhood dealers, and none have ever come close to how well Mary treated us. Easily the best operator I’ve ever worked with. She goes out of her way and puts her customers first, which is genuinely rare nowadays. I’ll be recommending everyone I know to work with Mary for their U-Haul needs!
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November 2022 by Deanne Cox
Mary is a move- (and sanity) saver!!! After an incredibly frustrating day yesterday talking with 4 DIFFERENT U-Haul people, Mary took care of the situation today in just a few minutes! She actually took the time to listen to my concern and to help resolve it. I can't say thank you enough and because of Mary, I will continue my long-standing use of U-Haul. THANK YOU MARY!!!
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October 2022 by S Burch
I’ve used Boerne IAW multiple times and their service has been outstanding every time.
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September 2022 by Larry Parker
Great people to work with. Honest, friendly and trustworthy.
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September 2022 by Glynn Praesel
You aren't going to find much friendly people. A family owned business that takes care of their customers.
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August 2022 by Jim Terrell
Very friendly and had the supplies I needed.
