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March 2024 by Ash W
The people working there are super friendly, the waits aren't usually long, but I've been waiting for over three weeks to get mail keys for my mailbox and they still aren't ready. I was told it would take three to seven business days. I tried calling but could never get through so I went in person today and they told me the keys still aren't ready and they'd have a supervisor call me. That was around 2pm; the post office is now closed and no one ever called me.
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February 2024 by James Perry
Extremely helpful. I was in and out in less than 5 minutes and got all my needs taken care of.
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February 2024 by Aggie Saw
I think it is not fair to chastised to post office workers . They work hard do the best considering they serve growing population with small post office.The mail people are good do not deserve that .
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January 2024 by C Ya
I was just in today and the service was great! Thanks for everyone's hard work!
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December 2023 by Bobby Griffith
What can I say.. this location specifically is an absolute nightmare! In the 12 years living under their jurisdiction, we have never, not once, had a package be delivered on time. No matter if it is across town or across country package, they will, with absolute certainly sit on it for a minimum of 2 days.
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July 2023 by Saxon Kawar
USPS as a whole is awful & this office doesn't do them any favors. I had a package arrive while I was out of town and they left a slip to reschedule delivery. No problem, I scanned the QR code & rescheduled it for July 14th. It never came. So I go up to usps in person and the tracking updates with "delivery unclaimed, returning to seller". Really??? It was not unclaimed, you didn't redeliver it! So the guy tells me I'll get a call with an update because they have two buildings and the package isn't in the one I'm in. Fine. I get a call at 4:30 pm and the guy has the audacity to say "well it was just sitting here unclaimed" it most certainly was not, I did exactly what I needed to do and you dropped the ball so now because my package was shipped internationally I'm going to have to wait another month to get my item. They'll probably mess that shipment up too. If you can avoid USPS and/or this office, do so.
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July 2023 by Jen Wit
A word of advice. Do not ever mail anything of importance through the Boerne post office. A business in Boerne mailed a check to me, which they have done before, on June 20. I received the check on July 3. The envelope was postmarked San Antonio on June 23. It had two yellow “unable to forward” stickers dated June 28 and July 1. We have lived out here 17 years and have had nothing but problems out of this post office. I always mail important items from the DeZavala office. I have never had a problem there.
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July 2023 by LJ
I honestly do not like going to the post office but have to say that Edgar was awesome to work with. He was patient, let me vent along the way but got our package shipped. Thanks Edgar!
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June 2023 by Rebecca Guidry
This is the worst post office I have EVER dealt with. I called the 800 number to track a package and they could not even find it suggested I call the local office. I told them if you have ever dealt with them you would know how funny that is. The guy politely asked if he could put me on hold then came back and said he was transferring me to his supervisor as he went and read the reviews on this office. The supervisor was turning in a report not that it will help but maybe if enough people call the 800 # and complain and tell them they want to report lousy service it will get fixed. Now I get to go argue with them about my lost package. This office deserves no stars.
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June 2023 by J J
This must be the most friendly post office I have ever been to, there was a long line but both employees working were fast and friendly. Couldn’t ask for more.
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April 2023 by liekohazel
Completely incompetent. I was told my mailbox keys were inside the cluster mailbox and to wait for the carrier to come between 9-9:30am.I waited, they never showed up, I called the PO and heard it ring 100x before it disconnected and I redialed.They finally picked up and I was told the keys are there! At the PO!!! So ridiculous.I can’t wait until the usps goes out of business.
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April 2023 by Tom M
Very impressed with Boerne post office! When we called right before closing (at 11:55 a.m. on a Saturday), not only did someone answer the phone, they checked if all three of our PO Box deliveries were in, and also made sure the items were put in a locker before closing. Very nice that we didn't have to risk a wasted trip in over the weekend. Great customer service!
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April 2023 by david wilshire
I arrived there, expressed the importance of getting my mail was very important to the gentleman. He then began to go to the back and speak to the supervisor while I was sitting out, waiting for the manager to come to assist me I noticed that Bernie police pulled up And handcuffed me because the post office worker said I threatened him. Thank God I had it on record and everything was recording and proved my innocence. If I did not have it on record, I would be in jail because these people at the post office are not good people, that’s a fake behind a smile.
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March 2023 by alton harkness
I wish i could rate it a 0 because they aint worth a f…. They condtantly deliver to the wrong box and you can never reach anyone. Im gonna call the police on this one and writing my government peeps. Close it down.
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January 2023 by Petrisor Bodea
What a shame for USPS, as a government (our money) funded operation. Just moved in Boerne, and my packages are not delivered, get pink notices that "package was not picked up" when I'm home all day. Also every week I get other people's important mail in my box, also my mail gets pleced all over the boxes. Please... This is embarrassing, and something needs to be done!
