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February 2024 by Mustard Moving
Wasted my wife’s time and spoiled perishable groceries. Had her wait an hour, only to tell her they couldn’t find the product. Sent her to back to HEB, but didn’t transfer the prescription by fax. Wife is waiting for the fax to be made while her groceries spoil and the pharmacy is about to close. Not cool. Be better.
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February 2024 by Corey Richardson
Long lines. Incompetent and slow staff. Horrible attitudes. I regularly wait 1+ hour to pick up a single medication because the staff is slow and they treat me like I’m an annoyance to them. Avoid this place like the plague.
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February 2024 by Natalie Bean
I am giving 5 stars to the staff at this Walgreens, particularly the pharmacy staff. The pharmacy REGULARLY has only 1 person to service the inside counter and 1 person to service the drive thru, so there is ALWAYS a ridiculous line. Is Walgreens trying to pad their bottom line by being chronically understaffed all the time?!? Then, the pharmacy staff constantly apologizes to customers for "the wait". it's not your fault. You are doing the best you can. 4 registers, 1 person -- unacceptable.
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February 2024 by Igor LA
It used to be a nice pharmacy. Not any more. Constantly missing the prescriptions, abrasive employees complaining about short staffing. Bad. Just bad.
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February 2024 by naka nax
Expensive. But convenient
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February 2024 by Sandy Gerling
Over 4 hrs to fill a script.
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February 2024 by KD
They lie about availability and prep time and the drive thru line is ridiculously long and they don’t care because there are no consequences for their terrible service.
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February 2024 by Mary Holt
Make sure you count your prescriptions at the counter. Two months in a row, we've gone to the pharmacy to pick up 4 prescriptions after having been notified that 4 were ready, only to find that three were in the bag when we got home. I use Express Pay so they hand me my prescriptions in a plastic shopping bag. Individual prescriptions are in paper bags that are stapled shut, sometimes individually, sometimes not. The person I just spoke with says that it is the customer's responsibility to make sure they get your medicine right (she hung up on me when I suggested it was Walgreens responsibility to know what '4' means when I say I'm there for four prescriptions) so make sure you stand that at that busy, under-staffed counter with a long line behind you and open up every one of those paper bags to ensure that they give you all of the prescriptions you asked for.
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February 2024 by Watkins Whitworth
All staff encountered was friendly & courteous.
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February 2024 by Analissa Soler
Worst Walgreens I’ve been to get. The pharmacy is ridiculously slow. Don’t fill your prescriptions here. They don’t care how long you wait or about customer service.
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February 2024 by Brayden Woods
We just moved to Boerne and this pharmacy is the worse pharmacy ever. Takes forever to get prescriptions. Never have enough techs working and everytime we need medication it’s the same experience. Sad because we love Walgreens
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January 2024 by Emilie
4 years of terrible service! Absolutely the worst Walgreens!
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November 2023 by Cynthia McRae
If zero stars or negative stars were possible that's what I would have given them. picked up my prescription and there was one bottle in the bag. There apparently was supposed to be three for a total of 90 tablets. The bottle I received had the marking 3/3, so 1 and 2 were not included in the bag. Went back only to be called a liar by their "manager" Janaina. She was the rudest most argumentative person I ever dealt with. Did not solve the error but accused me of misplacing them! What a scam, and I waited for 40 minutes in line at the drive through for this! As a business owner in Boerne if she was my employee she wouldn't work for me long! Shame on her....
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November 2023 by Billy W
Been getting prescription filled at this location since they opened.I picked up a prescription on Oct. 17th.I never opened it until Nov. 3rd. The wrong medicine was in the medication bottle. Even took one of the meds the night before at bedtime as directed. The next day, I discovered that it was not the correct medication, I went to Walgreens, it was a Saturday, the 4th and they said that I would have to come back Monday.I go back today and talked with the Pharmacy Manager, Janiana Moreira and she accused me of changing the prescription, she said that there was a white substance in the bottle that matched what should have been in the bottle. I was livid…. I told her that I had never had any problems with getting medication from this location, and she said, that’s what everyone says.She said on the camera that they could see white pills put in the bottle and the pills that they put in the bottle where pink.I asked to talk to the store manager, and he was no help at all.Now I am out my medication until the 17th of this month.Someone at that location stood my medication!!!!!I will be contacting the Texas State Board of Pharmacy.
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November 2023 by Gregory Pratt
Went to pick up a prescription through the Second lane of the drive-through window (when I got there, there was someone in the first lane who remained there the entire time I was in the second lane). I Sat there for 10 minutes pushing the call button with no response. Finally went inside and figured out that they were on their 30 minute lunch break in the middle of the day. When they returned, there were at least nine of them. Apparently they all had to go to lunch at once. When I suggested to the clerk that they post a sign on the second drive-through to alert customers about their lunch break hours, the employees response was that the hours are posted online. He didn’t seem to care. This is obviously a very poorly managed store.
