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March 2024 by David LaRue
If you like waiting in a drive through for an hour, this is the pharmacy for you.
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February 2024 by branbrananderson74
Extremely slow drive thru service. Cars are at the window for 15 min or longer. If there is a problem then they should be made to go inside. Drive thru should be an express service. Most cars take 8-10 min. It's way too slow.
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January 2024 by Destinee Whiteley
I called to different pharmacys yesterday and them being one and they said they had my stariod inhaler (for Asthma) I had them fill it, and today I called them and they hung up on me, not once but 6 times. It takes an hr to fill it. When I talked to them I told them I ran out and got diagnosed with the flu and I needed it by today before it got bad because without the medication, I might end up having to go to the hospital. I have weak lungs and they said the could fill my medications. Now I am ’stuck without this important life saving medication, and they won't be open tell Monday. I will NEVER use this pharmacy again and I've never had issues like have had with this one.
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January 2024 by Robert Bloodworth
Very , Very , slow , constantly out of medication and don't seem to be very organized.
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January 2024 by Samantha Blackman
Honestly THE WORST pharmacy when it comes to picking up prescriptions. I waited ALL DAY to come pick up my daughters pink eye drops because I wanted to make sure it was ready. I live thirty minutes away. And they made me go back in line again after waiting in line for 15 minutes. Don’t waste your time
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June 2023 by Just Me (Pinkypoo)
They seem to constantly be out of medications. Whenever I try to get medications filled here, at least 50% of the time I get notified that they are having to order the medication. These aren't odd medications so one would think they would make sure to keep plenty in back-stock. Refills I've placed on the app have come back saying it will be ready for pickup in 7 days. Customers don't usually want to wait 7 days after refilling a prescription. 1-2 days is understandable but 7 is ridiculous. I've spoken to pharmacy employees about my medications more than once and was asked if I'm picking up that day, to which I tell them yes. I then get to the pharmacy within the last hour they're open and get told that my prescription is "still being worked on". I've gotten sent texts from their app telling me my prescription is ready, only to show up and be told the prescription is "still being worked on". That seems to be the go to line they use when they didn't fill someone's prescription. This pharmacy is actually out of the way for me, so these mistakes are especially frustrating when you've driven many miles out of the way with the impression they have your medication finished and they don't.
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June 2023 by Clint Hayes
Ask for Butch!Great Old-Fashioned hometown pharmacy. Good prices, great service.
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March 2023 by Ricky Warner
My initial experience with Brookshires Pharmacy was great. They communicated with my physician, my rx was correct at a competitive price.
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July 2022 by Trenna Furrh
Pharmacist Andre Budgewater resolved an issue I experienced with my prescription due to some unreasonable Part D payment policies. He was professional, kind, and proficient. He certainly went the extra mile to help me, and I truly appreciate his service. I recommend Brookshire's Pharmacy!
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April 2022 by Heatherann Turner
I think when you tell them respectfull you don't want there help walking to the car they need to respect that and not chase you down in the parking lot anyways. Some people don't have the anxiety for that and it could trigger them.
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December 2021 by Cala LaRocca
I love to be able to use the drive through to pickup up my prescriptions but they need to find away to speed up service since I sat in line 30 mins waiting on my prescription. There is always a line maybe getting the second service lane would help.
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November 2021 by Rebecca “Becky” Crutcher Pereira
Pharmacists are always helpful and remember me when I come in to get my monthly medicines. The techs are friendly and attentive as well. I appreciate the honesty and integrity of the staff here at this pharmacy. They don't try to upsell you on name brands, like i've had happen at other large pharmacies, and the one pharmacist even called me to tell me not to get the booster vaccine because of my reaction to the first one. He remembered (I'm sure it's in a system, but still) and he took the time out to call and warn me and give precautions should I decide to do it anyway. I told him, don't worry - i don't plan on it, but it was great that they followed up and made sure I was aware.
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November 2021 by Fred Mitchell
This Pharmacy has gone from one of the best I’ve ever dealt with in year and a half ago, to undoubtedly the worst service I have encountered ever at a pharmacy. Possibly the worst service I have seen in many years in ANY industry. Today alone, I have had them simply hang up rather than answer 4 times. Most of us Shop Brookshires because of decent service, but Walmart is looking better and better!
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February 2021 by Matt Lumpkins
Took a bit to process my mess, but once that got done, it was quick and easy. Well, for Bonham..
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September 2019 by Anthony Paul
The store is always clean and the staff is always nice. They are never without anything that we are looking for.