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January 2024 by Google user
Holy guacamole are their prices high, but you just can't beat their frozen veggies sales. One thing about them though, you're paying for freshness. If you can't trek across two towns over for the butcher or Sam's for good meat it's def worth the cost. Fresh Produce is always clean and gorgeous, same thing as meat you're paying for nice stuff. They finally started carrying my favorite popcorn so they're alright in my book, thanks for the Jolly Time Big Cheese! Our movie night doesn't have to involve any more people of Walmart and for that were grateful!!
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November 2023 by Tim Auld
Great sells. Nice employees very kind and helpful.
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October 2023 by Marilla Smith
Always have had friendly service until today. Phones at both grocery and pharmacy are malfunctioning and I needed the pharmacy to call Walgreens Sherman to intercept a prescription because Walgreens Bonham is not connected to the Walgreens system “yet”.After 45 min of calling and calling both pharmacy and then the store a manager finally picked up but would not walk over to the Pharmacy to ask them to call me.Said they weren’t allowed to do so…. What a crock! Brookshire’s dumps us with the box store pharma guys and disengages completely leaving their customers high and dry. I either have to drive 15 miles twice or call Sherman back to fill and drive 30 miles. My bad for trying to save gas and time by having it electronically sent.
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October 2023 by Nancy Elliott
I love Brookshires! The freshest local veggies in town. They have a butcher. You can get any cut of meat you want. The prices are very competitive. The Bakery does a great job on breads, cookies, cakes and pies ready every day and birthday cakes to custom order. The store is always clean and the staff is awesome. Did I mention the carryout service? Great service for me as i can no longer lift cases of water or watermelons etc. I don’t know what I would do without them!
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October 2023 by Sherri Voorheis
Lately I have been disappointed with the bagging. Especially the girls. They just throw as much stuff as they can in the bag and don't care if they are mixing food with cleaning products. Not the way I was taught to bag. Are they even being taught anymore?
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September 2023 by Max Adventures
Once a great supermarket where they still had customer service and would bring your groceries out for you. It's by far the most expensive store in town but was a good trade off for the customer service you got. Check out lines began being replaced with self checkout lines, that never work the right way and you always have to call someone over to fix it several times. Just last month they installed cart returns and no longer help you with your groceries to your vehicle. Really a shame as a lot of elderly people would shop here for the service. I've also noticed the meat department has really fallen off and a lot of the meat is green or gray when you see it. Also look for out of date items in Dairy products like yogurt.What a shame! This was one of the last true American grocers that still cared about their patrons, but no longer! So save yourself some cash and go to Walmart, the produce, dairy and meat are fresher and cheaper. Now that the service at Brookshire has went to the dogs, really there is no reason to go to this store any longer
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August 2023 by Tyler H.
It's not terrible but it's not great. Honestly decent place to shop at some things will rape u but they do have good deals on some things. People are mostly friendly there. I do adore the cake decorator Lizeth she was so kind and made my cake just as requested if not better. Would recommend for bakery needs.
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August 2023 by Ashley Bonney
I would like to speak to a manager about how amazing your staff is! I came in earlier today during a pretty busy rush only 30 minutes before my daughter's 3rd birthday party only to find out that her cake wasn't ready..... Or it was ready but I had mistakenly ordered from the wrong brookshires and I had no time to make it there and back in time. Despite this being, pretty obviously, a problem of my own making, they rushed in to save the day and pulled off an absolute miracle in the gorgeous unicorn cake they managed to decorate in less than 30 minutes. Y'all are absolutely amazing and no one could stop talking about how delicious and beautiful it was. Thanks for going above and beyond and making a 3 year olds day! ❤️❤️
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August 2023 by Daniel
Nice grocery spot. They are missing some healthier options but I'm guessing that's because of the clientele in the area.
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August 2023 by Tony J.
fuel islands out of order. they turn the milk cooler off when stocking ..always out of organic milk .. they do not rotate products. staff always standing around playing on phones. the customer helpline is a JOKE
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July 2023 by Michelle
Never organic whole milk in stock .have to bag my own purchases.staff standing around playing on their phones..fuels pumps always our of order with long lines. No miller draft beer in cans..they don't rotate products. I stopped shopping here
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June 2023 by Richard T
I'm at truck driver..I stopped in for lunch..everyone was so nice,food was hot and delicious!! plus dessert was great... appreciate ya'll,,thanks!
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June 2023 by Steven Wilson
More friendly workers, cleaner store all compared to Walmart!! makes the higher prices more bearable and worth it
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June 2023 by Margaret Yates
Last Sunday 6/18/23... I placed order on Friday to be picked up at 1pm on Sunday. I arrived at store at 1250pm and waited in line at deli. When asked if they could help, I said I had an order for chicken to be picked up at 1pmand my name was Margaret. staff said that they were behind and that I would have to wait.. when I arrived one of the employees was pulling an order and placed over to the side but then she said those wanting chicken would have to wait.. I calmly explained I had ordered chicken Ken 2 days ago and really didn't understand. she then told me the cook was on lunch break.. I said poor management to send someone to lunch during busy time right after church.she mouthed something to one of the employees standing near and turned and walked away. this young man that had only been there a day or so asked what my order was and my name. .. he looked at the order pulled and set to the side.. it was mine !!! Someone needs directions and training
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June 2023 by Karen V.
Overall I like Brookshire's: friendly( albeit not well informed) staff, clean store, no big carts in your way when they restock. Prices are ok and sales are mostly great. However, concerning that last part: when I pick up a package of 10 hamburger Pattie's and the yellow sticker underneath says $10 and at self-register it says $12.99, something is off. So asked staff near cash register who asked the meat-department guy. He takes the package, walks towards the pharmacy(?), comes back and says they are $12.99. I refuse the hamburgers and tell him that he should change the yellow sticker underneath the product in the case and he just turns and walks off. Rude, very rude! I do not mind paying $12.99 any other time for 10 hamburger Pattie's but belief the store should honor what the price at the product says.
