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September 2023 by Angela Martin
So you are not allowed to look my account up over the phone? You are only allowed to look my account up if so go in the store. Seriously ?
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June 2023 by Karen smith
OMG I haven’t went to Metro for quite a while here in Bonham because I never really had a good experience except for today I’ve plan on going back every time I need to go instead of sending someone else .. There was a man there I think his name was Roger Hutchinson and I had the best experience ever…This is the kind of person they need to work an run things !!!!Will definitely be going back an definitely be telling everyone how awesome my experience was ❣️❣️❣️❣️❣️Thank you ‼️‼️‼️
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May 2023 by Martin Duffy
These people are clearly not experienced at their jobs.Just got told that my employee who I gave my phone to, would cost more to switch to his name than what the phone was worth It is an A53 which cost almost $500. ?
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December 2022 by Billey Barr
Great customer service ?
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June 2022 by Robin McGee
Great customer service Kristi and Daylon took great care of us! Place was clean and friendly!
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November 2021 by mike raymer
Only reason there is one Star is because you can not give zero. Worse customer service I've ever witnessed. I have a local business and am very familiar with how hard it is to find good employees but it would be better to just shut this store down.Was missled about pricing are ready day no we can not do that, the holding head down and yawning noon stop, instead of showing what could be done.I have a total of six lines thru this place I pay for but at this end of this month it will be zero.
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September 2021 by Becky Manning
Upgraded 2 phones and paid cash neither phone worked. Couldn't receive calls or call out. Took them back 4+ times. Just changed my phone back to my old one and lost the money we spent on it. The manager said we could change the other phone out with another new one, but now she can't get her manager to approve it, at least that's what she's telling us. Can't believe metro is doing shady stuff like this and I can't even get another managers# to straighten this out. Extremely dis satisfied and disrespected especially since they won't even take my calls at the store.
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May 2021 by karen jones
Went in to purchase a Iphone 11 case 5/11/2021 - did not have the new phone with me. Shane was quick to point me to 3 cases that would fit. I purchased the screen protector along with phone case only to get home and find the case did not fit the phone. Since the store was already closed couldn't swap it out. Had to buy a cover elsewhere to use the following day. Returned to store on 5/12/2021 to get a refund for the phone case only since it did not fit - neither employee in the store is able to process refunds. They kept having to wait on Gary the "district manager" to be able to process a $32 refund via the computer. This was supposed to take 10 minutes. An hour later - I am having to call the main T-Mobile number to file a report since Gary will no longer respond to their calls and has not returned the call nor refunded the money. The manager for the office was not able to offer any resolution. Pretty sad service when you have a new cover still with the original packaging and a receipt that was sold to you saying it would fit your phone, that doesn't that and they refuse to refund your money. I only went into the store for a phone cover --- I am not even an account holder -- Certainly would never change phone service after this experience!
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March 2021 by Ricky Warner
Walked in with SIM card issue, was resolved quickly and easily. The staff all had the good sense to wear masks, while enforcing their rule on customers wearing a mask...or go away. Kudos to the the staff and management of our local store. Made my patronage a much safer environment. Thank you.
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July 2020 by Lydia Legg
Hated wearing the mask! However, the guy was awesome and very helpful. Got a new phone with unlimited everything (except hotspot) for my kiddo. Recommend this location
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October 2019 by Kayce Frazier
great customer service and awesome deals
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August 2019 by Chris Hodge
Awesome
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March 2019 by Tracy Brown
Had metro pcs for 5 years. Needed to switch plan, only way to change my plan was to add another line.... Nope, lost this customer.
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December 2018 by Faith Taylor
Amazing staff very helpful and insightful. the store is always clean and organized!!
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December 2018 by Jay Ramos
GREEEEEAT CUSTOMER SERVICE!!!!!!! The staff is amazing, always very helpful. Store is well organized and clean. I drive all the way from Mckinney to Bonham cause of the great customer service!