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March 2024 by sydni ingram
Very unprofessional people. I made an appointment for my passport and the passport agent left for lunch 20 minutes before my appointment . Her excuse was “I haven’t eaten” I let them know I drove an hour to get here and I set my appointment days before. They ought to ashamed of themselves. I feel disrespected as a customer and they do not deserve jobs at government location. The 2 star rating on this place is more than what they deserve. I will be seeking higher management to express this misconduct to.
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December 2023 by Chad Chapman
Beautiful old building and friendly faces!
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October 2023 by Amanda DeFir
I love this USPS! Have lived in B'ham for 10 years and have always encountered helpful people! Wish there were more working...but isn't that the crisis everywhere? For the services they offer, this location is a five star.
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June 2023 by Stormy Studios
My experience at the United States post office in Bonham, Texas was fantastic. I was particularly impressed by the exceptional customer service provided by Odessa. She was incredibly kind, positive, and thorough throughout our visit. Not only did she answer all of our questions with great attention to detail, but she also made the experience enjoyable by being personable and funny.The store was clean and well-maintained, and the atmosphere was welcoming. The entire staff seemed to be working together seamlessly to provide a great experience for their customers. We visited to get my passport, and the process was smooth and hassle-free.Overall, I would highly recommend this post office, and particularly Odessa, to anyone who needs their services. Thank you, Odessa, for making our visit such a wonderful experience!
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May 2023 by Gadget Candy
My experience at the United States post office in Bonham, Texas was fantastic. I was particularly impressed by the exceptional customer service provided by Odessa. She was incredibly kind, positive, and thorough throughout our visit. Not only did she answer all of our questions with great attention to detail, but she also made the experience enjoyable by being personable and funny.The store was clean and well-maintained, and the atmosphere was welcoming. The entire staff seemed to be working together seamlessly to provide a great experience for their customers. We visited to get my passport, and the process was smooth and hassle-free.Overall, I would highly recommend this post office, and particularly Odessa, to anyone who needs their services. Thank you, Odessa, for making our visit such a wonderful experience!
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August 2022 by Savannah James
Horrible Experience. Went in to get a passport and Colleen was late and provided no apology. Then during the process she was very rude and sarcastic, which she later admitted she was being sarcastic. She proceeded to talk down to me and treat as if I was ignorant. When I asked her multiple times why she felt the need to speak to me as if I were stupid and felt she needed to be rude, she just continued to smile and yell and argue and to then she threw the paperwork. Had the plexiglass not been there it would have hit my daughter or myself. When I called her out as at that point I had enough of the abuse she then complained about being overworked and no one cares she is the only one that does passports and it was ok she was late. I am sorry but you knew of this appointment for 3 days. My family took off work to arrive 15 minutes before the appointment time and just because you hate your job does not give anyone the right to belittle someone and treat them as if they are beneath you or they owe you something. I finally grabbed my paperwork and unfortunately stooped to her level and treated her the same way she treated me. I did file a complaint but of course in today’s world no one seems to care. If you have to go to this post office beware as I witnessed customer after customer receiving no customer service. No one deserves the treatment I received!
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April 2022 by Karen Givens
I’ve ordered from private business over $60 worth of products and twice now they are reporting delivered and I don’t have a THING!!! Where are my things going and I’m starting to think someone there is stealing my orders this is ridiculous!!!!
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November 2021 by Christie Givens
Since my original mailman retired, my mail had gone to hell. The mail showing that I'm supposed to receive via Informed Delivery, I don't get that day. I leave mail to go out (bills) visibly clipped ont mailbox, and if I don't happen to have mail being delivered that day, it won't be picked up. First time I called, carrier said he was distracted cause my neighbor was talking to him. Dude you have a job, and if you can't multi task, then you should probably find another one. Second time I called, mgr proceeds to tell me he can't track one piece of mail. I'm sorry sir it is TEN pieces of mail! I will call every single day until y'all decide to get it together. Next call, I'm going above you.
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August 2021 by Anju Abraham
What a great experience! Went there for our passport renewal. Got in and out in less than 10 minutes. Very professional!
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July 2021 by Michelle Yanez
Lovely people
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April 2021 by John Long
Twice now, within the last 2-3 weeks, my carrier has not left a package I was expecting after seeing online that it had been scanned and was out for delivery that day. If this happens ONCE more, I'm calling Consumer Affairs in Coppell and getting them to investigate. The carrier didn't even knock on the door--either time.
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April 2021 by Rosa Contreras
My first time getting a passport and the lady up front was super helpful and made everything easy for me.
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March 2021 by Joshua McVey
Have changed delivery date three timesstill waiting on customers packagevery latehave mail post dated two weeks latevery unsatisfied
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September 2020 by josh simpson
I cant speak to a human and I cant get a time range of when will my mail be delivered preferably before 6pm..
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August 2020 by Wisteria Yuki
So they are capable of delivering a package that is falling apart to my front porch, but they also "attempted" to deliver the other package in their truck, the same day, but couldn't, due to an inability to reach the location. Funny, sounds like they forgot to deliver the other package and made up a lie that isn't even feasible.
