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April 2024 by John Svajda
Always convenient
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April 2024 by Levi Frasier
**Disheartening Customer Service Experience at Ace Hardware, Boyd today... and Justin, Texas a couple weeks ago**My recent encounters with Ace Hardware in Boyd and Justin, Texas, have left me thoroughly disappointed with their customer service. As a newcomer to these towns, I found myself on the outside looking in, excluded from what seems to be a tight-knit community favoring the "good old boys" or "good old girls" club mentality.In Justin, I experienced a shocking lack of empathy from the cashier who rushed me through my purchase, citing the need for employees to go home to their families. It's disheartening to be chastised for simply completing a transaction, especially when witnessing other customers engage in leisurely conversations with staff. Don't they also have a job to do, which has to be finished before they can think about their families? It's unacceptable to prioritize one customer's time over another's in such a blatant manner.Similarly, at the Boyd location, while a lady did assist me initially, her dismissive attitude when I inquired about a product I knew the store carried previously was incredibly frustrating. Despite my assurance, she insisted they didn't carry it and proceeded to belittle me for wasting her time. Instead of offering to look up the product at another store or exploring alternative solutions, she opted for a snappy "told you so" moment, which was absolutely uncalled for.In both instances, the lack of empathy, dismissiveness, and condescension displayed by the staff underscored a concerning pattern of poor customer service that is simply unacceptable. It's clear that improvements are urgently needed at both Ace Hardware locations in Boyd and Justin, Texas, to foster a more welcoming and inclusive environment for all customers, regardless of their status as locals or newcomers.
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March 2024 by daniel meeks
Looking for canning supplies and found them there
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March 2024 by David Penney
Great Staff. Very helpful.
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March 2024 by Landon Mitchell
Awesome hardware store ?
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February 2024 by gilbert lee griamaldo jr
great when you'll needing things ,tools,parts for a job.
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November 2023 by Jerry Neely
Great locally-owned hardware store.
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September 2023 by D Brown
For a small town hardware store it has most of what you need. Munn's even has a small lumber yard. The staff is always friendly and helpful. There is no turnover, same staff as 20 years ago.
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June 2023 by Richard Hunt
I was at Ace Hardware today looking for spark plugs I forget they have quite an impressive auto parts business inside the store, better prices than the chain stores, everyone is friendly and very helpful
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May 2023 by X Man
New to area and wanted to try the local hardware store...asked for help, got none. Overpriced but had what I needed. Won't be back!
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May 2023 by Tonya Pierce (GG the BB)
This store is awesome. They have everything!!!!!!!!!!!! Family operated. Friendly
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May 2023 by Carlos Ramos
The best service this place is so good
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April 2023 by Aspire Realty
I always have a great experience here. Everyone that works there is friendly and ready to help. Always several locals there enjoying a visit so you not only get what you need but it gives you this great small town feeling that makes you feel welcome.
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March 2023 by Dequette Jones
Great small town service
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October 2022 by Raymond Brice
Employees were helpful and polite
