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November 2023 by Julia Slovak
I had to wait 2 hours for a scheduled wheel alignment. Upon check out I wasn’t given a print out of the before and after alignment report. I was given the option of a black/ white photo copy, but I took a photo of the alignment report. The friendliness of the service advisor was comparable to a bucket of dirt.
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November 2023 by Trevor Kennedy
Blake was phenomenal! He helped us through the whole process and made it super easy. This was the third vehicle we’ve bought from him, and he’s been awesome every time.
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November 2023 by Sara Kelly
This was the easiest car buying experience I've ever encountered! Javi was super helpful & responsive. The customer service & fair pricing was worth the drive from Austin.
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November 2023 by cori herzog
I recommend contacting Blake Sander at Appel Ford in Brenham for your next vehicle! He was able to get exactly what I wanted without any hassle or pressure to buy. It was was a smooth and stress free purchase.
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November 2023 by Kristi Fontenot
I can’t say enough great things about Appel Ford service department. They were kind enough to fit us in their schedule since I was in town visiting my son who had an issue with a truck part. I wasn’t sure they would be able to being a walk-in, but, Mary was so accommodating and considerate. We are grateful for their service and I would highly recommend Apple Ford!
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October 2023 by Ashley Kenjura
Scheduled an inside only detail with Appel. Kelly in service offered to have an employee come to my work to get my pickup and drop off when finished. I got my pickup back same day, looking BRAND FREAKING NEW! I couldn't believe how good it looked & smelled inside. Now, I'm not a smelly girl but this dry, dusty summer sure did a number on the interior of my pickup. I was so impressed! Customer service was top notch, the pickup & delivery option was insanely convenient, and Kelly kept me in the loop the whole time they had my vehicle. I will definitely schedule another detail with Appel.
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October 2023 by Ted Bangerter
Was traveling and was time for oil change. Set up hassle free appointment. Had difficulty finding place due to Google map. Called dealer and a wonderful reception lady gave great instructions, and after I arrived came and greeted me with a wonderful smile. Oil change was done in timely matter, price acceptable and no grease on floor or steering wheel. If I lived in area would do all service with this dealer. Think they hire the right people.
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October 2023 by jude walker
I came in as a walk-in for A/C service. Mary helped me and even walked me back to the shop so the technician could explain to me what he was doing and show me the parts that were damaged and needed to be replaced. He was very knowledgeable and enthusiastic. I have always received excellent service at Appel as should be expected at a dealership. We are a Ford family with three vehicles, and trusting their care to Appel Ford allows me to drive away with confidence and peace of mind.
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September 2023 by Aaron Family
We had an amazing experience with John as our salesperson on Monday. He took the time to answer all our questions and made sure we got what we wanted. The rest of the team went above and beyond to insure we were able to walk off the lot that evening. We will definitely be back for our next vehicle. Thank you Appel Ford in Brenham for making this such a smooth and stress free transaction!
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September 2023 by Rudy Garcia
Wife and I have bought 6 vehicles from them and will continue buying from them. Amazing people. Took my truck for a repair and service lady Kelly kept me updated the whole way thru the process. Continuously kept me in the loop with texts or phone calls. Highly recommend them
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September 2023 by Diane Perkins
Our truck needed transmission work, which took a while, but Kelly Noworyta was amazing to work with! Kelly made sure we were taken care of, had a rental available for us, and always kept us updated. Don't hesitate to bring your vehicle to the service department and ask for Kelly!
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September 2023 by Clark Drowatzky
Working with the crew at Appel Ford was a dream. A no nonsense bunch who values the customer experience. Blake, Aaron, and Alex were a delight to work with. I never felt pressured or like I was getting the runaround like I have at other dealerships. I always felt like I was getting honest and straight up answers to my questions and concerns.
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August 2023 by Rhonda Getschman
Making an appointment was easy and quick. Kelly was handling my account and she was very responsive and easy to work with. My truck was fixed quickly and is running great. It’s nice to work with a company that still believes in good customer service.
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August 2023 by Jared
Front desk staff are warm, inviting, and very helpful in the service department. Prior agreements must be in writing or they will not be honored. Service sheets describing work done and condition of parts/ fluids are not completed. Clean vehicle prior to service, hand prints littered afterwards. Seat not only moved, but seat saved settings also changed. After completion of service vehicle was placed in line to be picked up and moved several times to let other vehicles through. If a vehicle needs to be started and moved several times it’s much more beneficial to staff and easier on the vehicle to be parked in the available parking area. Again, front desk staff are great, however the services provided and the care for the customer and vehicle are not a priority to Appel Ford
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August 2023 by Kenneth White
I needed a repair done on my 2017 Ford Fusion. I scheduled the repair with Miss Mary in the service department at Appel Ford in Brenham, TX. What a great experience. Miss Mary is a rare gem! She made the process run smooth. The mechanic did a great job. This is the best experience I have ever had at a dealership.
