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April 2024 by Louis Hardt
Friendly company, great employees.
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January 2024 by Dennis Shafer
I will not personally get this insurance this insurance is for the money in their pocket if one of their customers run into you they do everything in the world not to pay you or fix your vehicle again I personally get you don't want if somebody hits you you better go get a lawyer it's been 4 months I've been having hell with them oct months -19 -23 I'm also going to report them to the better Business I'm also going to report them to Google Facebook
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December 2023 by John Purvis
I am having a horrible time receiving the run around from one of Germania's agents named Florimi Burette. I thought Flo from progressive insurance commercials was stupid, but this Flo with Germania insurance. Is really a total idiot!!! I was also accused of insurance fraud by another one of their agents named Ronald Gonzales.And it is all because of a smallVIN title loan back that we had On our truck, however, we paid it off. And FLO even received a letter of guarantee from the title loan company that there was no lien against my vehicle but still insisting on putting the title loan company on the payoff check.and this Flo person decided that they had to make my Check for damages to my truck out to both the VIN title company and myself.In the meantime, the loan was paid off and as of December 1st there was no lien against our truck. However, she's still insisted for even more proof that there was no lien. All a stall tactic and a violation of Texas insurance regulations.MY CLAIM # IS 104-44-062I WANT SOMEONE TO CONTACT ME IMMEDIATELY AS I AM CONTACTING THE TX. INS BUREAU AND AN ATTY.
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November 2023 by Ben Worrell
Great place to work. I was very surprised when insurance shopping to find Insurance prices for auto and home are competitive with major nationwide carriers like StateFarm Farmers Allstate Liberty Mutal etc.
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November 2023 by Melinda Mercado
This company has delayed paying out our claim within insurance regulatory requirements. We filed in Sept and have been getting nothing but the run around. They are committing fraud by refusing to pay out claims that were at the fault of their client. We have been patient enough and are done. Police report supports their client was under the influence when she hit our company vehicle and yet we have heard nothing. FIX THIS!!! I’ve already emailed the address y’all provide every customer who has left a poor review. How in the hell have y’all paid your customers damage who caused the accident but have not done one thing to pay our damage!! My next step is contacting TDI.
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November 2023 by Joshua S.
I got hit by an insured driver with Germania. Through the whole process the agents have been kind and understanding, however the policies they have are not. I got hit on a legal left hand turn by a driver who ran a red light. He was super nice and even owned up to it completely. However that was on a Saturday evening and Germania didn't get me a rental till Wednesday afternoon, and had me return it the Tuesday following. I asked for reimbursement for the gas money I've been paying daily to get to and from work and they said that since they "gave" me 3 extra days of car rental that they didn't have to compensate us. That was last week, and I only just got a reworked estimate for my totalled car, and it is low even for my car in general. They have offered no additional compensation for the incident. I wouldn't wish this treatment on anyone.
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November 2023 by Tom G.
I was involved in an accident with one of their customers this past Friday. She is clearly at fault, but as others on here have said, Germania doesn't get in any hurry to assist you. It has been five days now and I still don't have a rental car. They seem to have trouble determining who is at fault in a timely manner. So, I'm now on day three with no income due to their lack of respect and no F's given. I had a similar situation two years ago, and State Farm had a rental before noon on the second day. Germania obviously doesn't care if your life has been disrupted. The SF adjuster went out of his way to help me. The Germania adjuster, Lara P. only had excuses and stall tactics. She was a nice lady, but I didn't get the feeling she was doing everything she could to get a rental for me.
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July 2023 by Taylor wayne Powell
Yeah this company is a joke. One of their clients crashed into my car and Germaina is taking forever to give me my payment. I’ve been told oh we’re waiting on this oh we’re now waiting on this. They’ve already made me give the rental back, told me after I signed a paper I only had 3 days left with the rental, no where on that paper did it say that at all, nor was I told that. They never answer the phone I can not get a hold of the total loss adjuster at all. I’ve called her several times and no answer at all. I have to call the 800 number just to get a hold of someone. I have no way to work, my husbands already lost his job because we have no transportation what so ever. I have cancer and have already had to miss one of my appointments because I had no way to get there. This company plays with peoples money and it’s ridiculous. I should not have to wait this long to get my money issued to me. I got in the wreck in may. I had to take the rental back July 11th. I’ve been without a vehicle for weeks now. I was told that I would get calls with updates about my claim, so I let a week go by, no one called me at all.
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July 2023 by Rebecca K.
Gosh I have been with Germania for over 25 years. They have never hassled me about a claim and yet they are are on the expensive side you get fantastic customer service. I would recommend them !
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July 2023 by Kasi Shaw
Germania is an awful company with the lack of communication within the organization between claims department and Supervisors. They agreed to pay for coverage writing a check to wrong company, then when having to reissue the check they decided to deny the claim. I have done everything that Germania has requested and only asking for them to cover what my insurance allows and what we have paid through our coverage.
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July 2023 by Jim M.
Their driver nearly killed my daughter. He turned left from the right lane and struck my daughter and flipped her car. Their driver told the investigating police officer that he missed his turn so he cut her off and hit her to get to it. He didn't see her. It's been over a week that they have been delaying accepting liability. We've been able to speak to the officer 3 times by phone but Germania can't reach him. Uh huh. Right. Meanwhile, my daughter with a special needs kid has no car, no rental, and we're dealing with a company who clearly does not care to do the right thing. I wouldn't let Germania insure me if they were the last insurance company on earth. And they may very well be. Cockroaches are forever. It's blatantly a case of bad faith claims adjusting. And reading their reviews here, they do it more than they don't. I just don't see how they can get away with it. I will update after I find a lawyer who can right this wrong.
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June 2023 by Sherry W.
NEVER do business with them. Was hit by one of their insured drivers and it has been a nightmare trying to get ahold of the customer service rep who never called to get my claim as I was out of town. My husband tried to take care of it but couldn't. Finally gave the claim and having problems getting a rental now. Didn't want to give me an equal value to my car so I can carry my family around. Had to fight for that, still not sure if I will get it. They told me I needed to pay the difference, um no your client hit me. Have gone round and round. Will not use them for insurance for sure. Super disappointed in the customer service being given.
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May 2023 by Matt Ryan
Have had Germania for a couple years now and only had to use them for roadside assistance. But trying to do that was a nightmare.
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May 2023 by Clayton D.
The company site and app are constantly having issues. The two times a year I have to use my insurance there is always a problem obtaining the information I need. Frustrating to pay so much and not be able to obtain access when it is necessary.
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May 2023 by Andrew B.
Absolutely the worst insurance company i've ever dealt with, I wish I could give negative stars. Most recent claim took them over 60 days to determine fault for a very simple fender-bender only to deny the claim due to "too many variables." Expect needing to call 3, 4, maybe 5 times before you can get through to anyone (maybe) and never receiving call backs to voicemails you leave. The last adjuster I worked with was Nikki Stovall and I wish I could find better words to describe the absolute lack of professionalism she exhibits. I would rather gouge my own eyes out than have to deal with her or this sad excuse for a company again.
