The Home Depot #8518 in Brenham is more than just a hardware store, offering tools, appliances, outdoor furniture, and building materials. However, customers have expressed concerns about the busy atmosphere of the store, with complaints about the self-checkout being jammed and the narrow parking lot, which is not suitable for large vehicles. Many shoppers feel frustrated with the lack of cashiers, stating that checking out themselves is a hassle. Additionally, there are issues with pets in the store, as dogs without leashes have been spotted, leading to safety concerns for families. On a positive note, some employees, like Oni, have been praised for their helpfulness, while others have faced criticism for their attitude. Overall, the store has a mix of positive and negative experiences reported by customers.
Urgently needed an electrical part today (July 12 around 11:30am). Was driving from out of town to this Home Depot and spoke with a wonderful lady in the electrical department. I wish I knew her name. She provided the best customer service I’ve ever had at any Home Depot. Excellent job well done and thank you!
May 2024
It's the home Depot what more do you have to say
May 2024
Took a bit to get help, but the door specialist fixed us right up.
