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April 2024 by Gayle W.
We have always had good luck with them in the past. But now..... We purchased $10k worth of appliances after our house burned down. This was early March and delivery dates were set at March 19 and April 2. Guess what? March 19 comes and goes and no appliances. I call the logistics number and was told that the delivery was never "finalized " so we reset everything to be delivered on April 4. Guess what? For 10k, we received this on the truck today. A hose. One expensive hose. It should be a zero start. Sucked up three vacation days for no shows.
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March 2024 by John L.
Lowe's is a much better organized store than the other big box DIY/hardware store with the orange color. I do go to the other store more often out of habit as they are really close to each other in Brenham. Since I mostly live in Houston where the closest Lowe's is an extra 15 min drive, I end up going orange. However, when I am in Brenham I do like to go to Lowe's as they often will have the item you need, for the same price, and easier to find.
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February 2024 by Sierra Williams
EXCELLENT customer service in all the departments I've been to!!!! Very friendly and helpful!!! This location has changed my opinion on shopping at Lowe's. I used to only shop at Home Depot, but the employees at this location are just wonderful !!!
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February 2024 by Lane L.
Purchased gate. They told of me to go wait by gate. No on came. I called store after thirty minutes, they said someone was on their way. No one came. Went and asked for refund. They do not care if they are wasting your time.
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January 2024 by James Peterson
They have a special crew there, between Dee, Mike, Shannon, and the rest it's won me over as my favorite lumber yard. Good ppl can make a great experience.
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January 2024 by corey laroche
Had the fridge we needed in the back stock
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December 2023 by Angela Wessinger
I have made multiple trips to Lowe’s over the past few weeks and each time the staff was very friendly and if no one was in the department already, staff showed up within a few minutes to assist.
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September 2023 by Tracy Lawrence
I had to return an item. The store manager tried for almost an hour to get the computer system to acknowledge this item. I want to thank him for the time and effort he put into helping out with this situation. I love Lowe's!!!!
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September 2023 by Catherine Deanda
My experience was fantastic at lowes they had exactly what I was looking for and I was in and out quickly. Friendly staff as well.
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September 2023 by Gay Kinard
NOOOOO SERVICE!!! Just so frustrating to TRY TO FIND PRODUCTS AND NO ONE THERE ( even if you can FIND an employee!) HAS A CLUE OR ANY INTEREST IN HELPING.
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August 2023 by SILVERWOLF
It was ok for a lumber stop..there prices are higher than home Depot..and they do not do military discounts..shame.. ALSO..WE DO NOT WORK AT YOUR STORE . WE ARE NOT CASHIERS.. GOING TO CASHIER.. LEAVE US THE HELL ALONE..BB
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August 2023 by Jay Shaun
I was in the store looking around for an item for 20 minutes. No one stopped to ask if I jeeded assistance, and 4 associates walked right past me.
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August 2023 by Marilynn W.
I waited for 5 minutes n the paint department for someone to show up. I went to customer service and they paged for help. Waited ten minutes and went back and they paged again. I decided to just buy what I had and go to Ace where you can always find help. Blu one self check out that accepted cash was open, with people waiting. I left my purchase on the counter and bought what I needed elsewhere. none of the staff were helpful or seemed to care at all.
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July 2023 by Faron Kaine
I had a great experience here on Sunday. Natalia (with pink hair) was incredibly helpful. An item that was showing in stock online was not displayed where it should have been and Natalia was called over to help. She had a great attitude, looked for the item on the upper storage racks, moved things out of the way to see behind them, and ultimately found the additional stock. And then I find out that her shift had just been extended because someone called in, and she still had a great attitude! I really appreciated this level of service as it's hard to find these days. Thank you!
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July 2023 by Chris M
It's fine. A well stocked large big box home improvement store. The folks in the paint section were very helpful. As were the other people we asked for help from.
