September 2021 by Patricia S.
We have used CVS for 4 years, in the last year they became impossible to do business with. For Example; (1)They send you text that your prescriptions are ready and you get there and 1 of 2 are ready and it will take another hour for 2nd prescription , (2) takes 1.5 days to get a prescription, this happened 4 times, (3)you go in there and stand in line for 30 minutes with people that do not have masks on, this happens repeatedly, (4) drive is long waits, testing for Covid takes priority over picking up prescriptions. If you question anything, COVID is the reason. Last weekend i went in there on Sunday and they were short staffed, I stood there over and hour and left. What really pushed me over the edge - I had prescription called in on Tuesday 10:am and they still had not filled prescription by Friday at 3:p.m. - I had to get ugly and they said it would be ready in an hour. I went to pick it up and they had run on my insurance and I asked them to run on GoodRX - it was cheaper. You see they are out of network for me. I checked before I left home the cost and it was cheaper with Good RX. When they ran it they said it was same and I said ok will take it - she waited on another drive up customer that came after me to other line and I just drove off after 34 minutes. I called another local pharmacy to have my prescriptions transferred and that pharmacy told me that they won't answer phone most of time and if asked to transfer prescription they do not have time. I have to call all our physician's and get new prescriptions. STAY AWAY FROM CVS. IF I COULD I WOULD GIVE THEM MINUS ONE STAR.
