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February 2024 by Ant-knee R.
Stopped in after visiting, Ashley, Living Spaces, American Furniture Warehouse. Carolina greeted and assisted. She was in high demand have several consumers, but still came back to answer questions, make suggestions. The bedroom set I wanted was not available, so ordering. Left with bed, 2 night stands and Tempur-Pedic mattress and frame ordered. So far so good. Returned for another mattress order and dining table. Carolina was great help on day 2. No issues so far, hopefully the issues I'm reading about with delivery don't exist.
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February 2024 by Jessica D.
We purchased a sofa, chaise, 2 chairs, two pillows, mattress, and mattress cover. Our sales lady went over the warranty and raved about how great the coverage was. Since we purchased a very light colored living room set we did get the warranty being told it would cover stains. I made a stain claim before the holidays. A technician came out and cleaned it with a rag and Zep upholstery cleaner. He said he felt like they would return and at that point make another claim and they would need to recover it. He was correct and the areas reappeared. So after the Holidays I made a new claim another technician came out, he didn't do anything and said he needed to make a claim recommending they be recovered. Nearly a week later Rooms to Go called and said the claim was denied. I am having the warranty cancelled, it seems like they will find a way not to correct the issue so what's the point in having it. I would suggest getting your furniture somewhere else or don't bother with the warranty and know you're not protected. I am positive this is the last time we will be shopping Rooms to Go.
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January 2024 by Courtney Avila
Martha (in the kids’ section) was our sales person. She was kind, super knowledgeable, patient, and worked with our family to get the best fit for our youngest kiddo’s room. She gave us information, but was not pressuring or pushy. We appreciate her!The only downside to our visit was the multitude of sales professionals that met us at the door (we couldn’t even get our family of 5 completely in the door without being approached by what felt like an army). It felt intimidating to have a wall of staff immediately proceed toward us with so many surrounding and waiting right at the entrance.
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January 2024 by Josh Bishop
Came in to buy a fireplace tv stand arrived at 7pm told the product was in stock which is why we drove over an to come to the warehouse store. After picking out the $1200 item at 715pm we were told no one could bring the item to the loading dock for us, and we would have to come back after 3pm the next day. By some lucky chance we walked through the outlet/ returned item section only to find the exact item in there and they were glad to load it immediately into my truck. So I am not sure if I am supposed to be upset or happy I got bad customer service at beginning, I saved over $500 and got the item when I needed it not when was convenient for the manager to determine they wouldn’t load the full priced item. So good for me but still a bad experience.
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January 2024 by Eduardo Arizala
Martha was very helpful, informative and professional. The entire process went smoothly. She provided us a lot of details about different sets and made it easy for us to narrow down our choices and make the purchase.
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January 2024 by Janet Pena
My husband and I went shopping for a Bedroom set. We went to Rooms to go in Brookshire. We were welcomed by David. He gave us time to look around and checked on us to see if we had any questions (no pressure at all). David was excellent! Very friendly, informative and detailed with answering all our questions. Highly recommend. Ask for David and you will not be disappointed.
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January 2024 by V Medellin
This place exceeded my expectation! Having purchased in the past from another location who did not provide the best service, I didn’t expect much. My sales associate Bianca was extremely patient, kind and sweet. She never rushed us and told us to think on what we wanted because it was a big purchase. Her manager was also extremely sweet and went out of his way to thank us for shopping with them. I can honestly say I loved the experience!!!!
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December 2023 by Rene Mascorro
David was our salesperson and he did an outstanding job. He let us look at our own pace, checked in periodically to answer questions and when we were ready to make a decision, he made sure to understand our needs and what exactly we were looking for. I would highly recommend working with him. We have a new house and a lot of furniture to buy. We will definitely return again soon.
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November 2023 by H Michelle S
Went in with my mother who was in the market for a new living room furniture set.We were greeted by Kendrick who was so knowledgeable, kind & professional! It’s always such a nice experience shopping when the sales reps know exactly what they’re selling & show the right stuff.We got a custom living room set and are so excited to receive it! This is our second large purchase from Rooms to Go & probably not our last.
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October 2023 by Debra Hibbard
David was an AWESOME sales person. He showed me EXACTLY what I was looking for and treated me with respect and kindness. Nicholas was very informative and helped us find exactly what we wanted for my granddaughter. He also treated us with respect and kindness.RTG these guys are the BEST!!Will definitely be back and send my friends and family!
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October 2023 by Jessica Simpson
I had visited and David help me and my husband purchase furniture of course. He was such a help I mean really created such an experience for the both of us. I had such a wonderful time looking he made us feel so comfortable with our choices and really helped us put together the vision we had for our space. 10 out of 10 coming back and asking for David. I just want to thank him so much for the help he provided.
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October 2023 by Cathy Doescher
My husband and I have been discussing the purchase of new patio furniture a couple of years! We both know we did NOT want wicker. We walked into RTG and Ernestine in the outdoor section listened to our description of our likes/dislikes and led us straight to the Lake Tahoe patio seating group. It is perfect for our needs. We received it within the week. and we’ve spent every evening enjoying our patio ever since! Kudos to Ernestine and her expertise coupled with helpful attitude!
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October 2023 by Brooke Duncan
I came in today looking at sectionals, especially in leather. David help me in my family find the perfect sectional. He was so professional and didn’t hover over us. We love that about David. David will be back and we recommend him to anyone that comes to rooms to go to see David S for any of your furniture or mattress needs! Go David!!!!!!
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October 2023 by Melanie Hibbard
Me and my mom went in just looking for a couch. We originally went in on the sale side and found ourselves on the other side and with David’s help we left with a couch, a love seat, an accent chair and a split king mattress. David was absolutely amazing in helping us find everything we needed. He was very informative and so helpful with everything. I couldn’t have asked for anyone better to help us. I wish I knew his last name so I could recommend him to everyone who goes there. His name is David and he’s a taller black man. He’s freaking awesome!
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October 2023 by Anne Marie O.
All rooms to go have the best credit options, that's true. But the sales lady signed me up for lamps I DID NOT order. They kept on wanting to deliver who knows which lamps because I did not find lamps I wanted and ended up buying my lamps from Amazon. It took 8 calls to finally get a manager, and three calls with said manager for them to take the lamps gf my account and refund my credit account. Also, the sales people other than the one who got me first, were not helpful in the least.
