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February 2024 by leif keating
As a fellow pawnshop owner, it's rare that I feel compelled to leave a review for a competitor, but after my experience at Cash America Pawn on Central Boulevard in Brownsville, Texas, I am more than happy to. The exemplary service provided by their employee, Evelyn, demands acknowledgment.Evelyn is an exceptional individual; her outstanding performance as an employee goes beyond expectations. She embodies the type of staff member every business owner dreams of hiring: helpful, understanding, and genuinely caring. It's clear she prioritizes the needs and concerns of her customers above all else.During my visit, her ability to listen actively and empathize with customers was readily apparent, making her an invaluable part of the Cash America team. She handled my inquiries with a depth of knowledge and integrity that was refreshing. When faced with questions about an item she was less familiar with, she didn't pretend to have all the answers. Instead, she showed admirable honesty and an eagerness to assist in finding the information I needed.My previous encounters at this location were lackluster at best, but Evelyn's professionalism has entirely shifted my perception of this pawnshop. Her exceptional customer service has not only won her my respect but also my recommendation.To those in Brownsville or the surrounding areas looking for a reliable pawnshop – look no further. Based on Evelyn's service alone, Cash America Pawn should be your go-to destination. I commend the management for cultivating such a supportive and customer-oriented environment, and I thank Evelyn for providing an experience that any business would be proud to offer.In addition to my previous praise for Evelyn's service, I feel it's important to address a concurrent matter regarding online reviews of our industry peers. I have noticed the comment below mine that seems at odds with the stellar experience I've shared. While everyone is entitled to their own opinion, and I respect that right wholeheartedly, I must express my disagreement from a seasoned business owner's standpoint.In the dynamic world of business, especially within the competetive realm of pawnshop operations, I am aware that not all tactics used to gain an edge are forthright. Some resort to underhanded methods, such as sabotage through deceptive reviews. By planting negative reviews or having a third party do so, an unscrupulous individual can tarnish the reputation of a competitor deceitfully.I am not making direct accusations nor am I discrediting the person behind the comment in question. However, based on my comprehensive knowledge and experiences within this field, I recognize the pattern of such behavior—it raises a red flag for me and comes across as highly suspicious. It's unfortunate when this occurs because it can mislead consumers and unjustly harm businesses that work hard to maintain a high standard of service, such as what I witnessed at Cash America Pawn.It is crucial for anyone reading reviews to approach them with a discerning eye. Consistency across multiple customer experiences is a better indicator of a business's true character than any isolated review, positive or negative. That said, diligent consumers should always consider doing additional research or visiting the business in person to form their own unbiased opinions.By sharing these thoughts, my aim is to illuminate a darker side of the review system that can, at times, be manipulated. Transparency and honesty should be the cornerstone of any review process to ensure consumers have access to genuine representations of a business's quality.
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February 2024 by Beulah Mendez
I have received excellent customer service from Magaly she is respectful, polite and courteous. Knows her job well therefore is fast.
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February 2024 by Karen Alexa
A worker named Evelyn due to her name tag. My mom went and it was very embarrassing. I hope they do something about this. The worker took forever to finish the transaction due to her being on something, not sure if drugs or anything else. Eyes were red, very slow, and she did smell a lot like the devils lettuce!!!! It's very unprofessional at any work setting to be on something during work. It's also very upsetting as a costumer, I understand the fun of it but not at work. Just a heads up to check the workers! Overall, good service from the rest! thank you
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December 2023 by Francisco Lugo
The employees are great to help you. I buy and pawn there. The manager Cruz. Needs to learn better customer service to where he will call you out that you lost something in front of other customers and employees. Todd practice is unlocked and it's none of anyone's business except the customer and the customers only. He needs to remember the reason people come in and why he is there. It's nott making customers feel welcome. I even noticed the staff under him are afraid and intimidated by him. Bad management. The employees that help me even apologized to me for his actions, I told them they shouldn't have to do that. I go to other pawn shops in the valley wide which is the competition as well as this company and I buy a lot, sell and pawn also. They do better customer service and treat their employees great and with respect. It's mainly at this store I see this unprofessional, negative behavior in Brownsville. Please correct this. I see that the previous review addresses this same issue.
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December 2023 by Laura Gonzalez
Today we went to in just to browse and we received excellent customer service all the employees the gentleman that was there was very aggressive with his customer service and promoting the Christmas sale I love it and felt very welcomed
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October 2023 by Issac Yandel
Very bad customer service with the Assistant Manager Cruz, every time I go he has an attitude instead of helping he really prefers to lose a customer of several yrs being with Cash America. I really would go back with Ashley I'm glad she called me and I was able to get Items back.
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October 2023 by Jonathan Guardiola
Excellent Customer Service everytime I go. Shawn makes sure I'm taken care of and can't beat the deals ?
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October 2023 by Raymond Garcia
I went into the pawn shop very pleased with the service by mr shawn flores. Was able to help me out and give me great deals. I’ve been coming here for about a year and bought several items. Will continue to visit the shop to look for more items.
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October 2023 by Eric Cavazos
Great customer by Shawn Flores helped me out very much going back forsure
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October 2023 by Paola Hernandez
I had a great experience at Cash America Pawn. A gentleman by the name of Shawn helped me out and provided great service and was very helpful. I will be back.
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October 2023 by Tonya t
Good service from all employees Shawn was helpful and such a gentleman helped with all my questions
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October 2023 by Tonya R. T
Good service from all employees Shawn was helpful and such a gentleman helped with all my questions
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April 2023 by Maggie De La Garza
Great customer service and friendly staff.
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March 2023 by sandi S.A.
Excellent service, Raul was very helpful and also the manager, they have good deals on jewlery as well
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August 2022 by Jose Salinas
Ok service, good prices but they charged me warranty when i dint want it. They did not even bother to ask they just charged me for it.
