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October 2023 by Luis Domán
There is a published service schedule online and at the establishment. 10 AM opening time. It's 10:27 and it's closed.
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September 2023 by Albert Garcia
I stopped here to create a few bank accounts.The Customer Service was great, very courteous and helpful.The manager was very helpful and kept everyone productive.This was a process that took some time, but they did try their best to service as quick but efficient as possible.I will be banking more with this bank, and I hope they can keep up the good work!
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May 2020 by Miguel Saldana
Never open, and many times close early.
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April 2020 by Henrietta Valdez
Even though we are going through this virus. I am always greeted with a smile and good service. Thank you
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April 2020 by Melissa Sanchez
The tellers don't listen to u the first time. I had to repeat myself several different times. They are rude and they don't greet there costumer
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March 2018 by Steven Ramz
They aight for low paying jobs or unemployment but other wise choose another had to change to chase because after1 month someone got my card number
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February 2018 by Rolando Malaki Martinez
There customer service is the worst especially a teller name Maria very lost and no education.
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July 2017 by Cristal Hinojosa
Terrible, terrible knowledge of they're own policies! Every time I went in to a teller I was given a different story of how things worked. Calling in to customer service is worse. Please don't lose your money here!!
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April 2017 by Frances Smith
The personnel at this branch need some professional training in customer service. I have had two disappointing visits at this branch. We deal with a vendor whose office is in Laredo, Tx and out of courtesy we were making deposits of his payments into the Branch located inside the HEB in Brownsville, Tx. Unfortunately the ladies who work there don't greet you or are courteous, they lack that special something you get at other banks called .... customer service. Will inform vendor that his business checks will no longer be deposited at this branch. We will instead mail checks to him and he can deposit them in the city where he banks because no one needs to be subjected to this kind of unprofessional behavior. .
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September 2016 by Ivan Garza
Very disappointed with this bank. Made an honest mistake and incurred overdraft charges that they wouldn't not recover. I will be closing all accounts with them as they seemed to have no heart for a customer with an honest mistake.
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July 2016 by Lizette Maldonado
Great customer service
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July 2016 by Elizabeth Vasquez
Awesome I love it
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July 2016 by FUCK YOU
Always open when others are closed