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August 2024 by Juan Gómez
This is the worst bank I have ever done business with. I strongly advise others to avoid it.
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August 2024 by Alpha
Would Highly Suggest going to this Lone Star Bank! Has nice Decor, polished floors, and a seemingly passionate team! Of the team I was fortunate enough to run into Mario Garcia, a Universal Banker who instantly greeted me as I entered the door and was incredibly polite and seemed to be well known even by various clients and customers! Would Bank with them again!
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July 2024 by Adam Neece
Beware if you have complicated matters, especially international.
We were told we would have to register with the federal government as a Non Financial Banking Institution in order to work on international client matters. (???)
When I questioned them because it was clearly wrong, they closed my accounts to cover their butt.
If you bank here, I hope all you ever need is a checking account (and even then, good luck, because I had myriad other issues with simple things).
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February 2024 by Bertha L Caballero
Customer service is outstanding! They are ready to help you with all your needs. Our entire family has accounts here for many years! Love this bank!
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January 2024 by Patricia Mireles
They act all nice smiling all the time but they never make it right for the customer. If you have an issue with your account you have to forcefully wait for “your officer “ that opened your account to help you .If that person is not there or out , there’s nothing you can do. They give you the run around and will not resolve your issue until days after. Shame on all team members and especially BRANCH MANAGER from Brownsville for not handling customer issues asap.
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July 2023 by edith alarcón herrera
They have their main offices very far away and one has to wait a long time to open an account for the same
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March 2023 by Mark Perez
Great customer service. Always very courteous & profesional.
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March 2023 by Gregory Vail
I think we’ll be changing to this bank next week. They provided a fantastic Charro Days fiesta celebration for Brownsville last night.The inside of the bank is beautiful and the bank is from the Rio Grand Valley.
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August 2021 by Mary Lopez
Very nice staff and attentive. My favorite location.
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September 2019 by Tracy R.
This is a weak bank that doesn't got your back. I applied for a loan and was told no. Which surprised me. Never has a bank said no to any loan and the loan was so minimal it was ridiculous. I don't know who the underwriter was but I can guarantee my credit was most likely a higher score then theirs or their IQ. I'm going to for now one stick with my credit union bank. Just thought I would give this one my business since I was new but doesn't seem I am going to do business with them anymore. I didn't like this at all what they did and how they did it. Not the bank for me.
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November 2017 by Cesar de la Garza
Es una pena que hayan decidido cerrar las cuentas a los extranjeros
