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February 2025 by Leslie Garcia
The place is beautiful. It’s nice that it doesn’t have the typical strong scent of nail salons. The place is always clean and neat. This last time was the worst experience with nails I’ve had. First off the nail tech looks new , nervous and inexperienced. She says oh you have gel on I said yes I let them know on the phone when I booked the appointment. I ask her to fix a broken nail she says she doesn’t do nail fixes. Okay? She clips nails doesn’t ask what length, she pulls my nail with her hand and hurts me. She leaves another nail tech comes in and is much nicer and has more people skills. I ask to get extensions in all nails since the other girl left them so short. She says there won’t be time because they’re all out to close. Mind you I booked an appointment for 3 and they nagged me about coming in later. Very dissatisfied with this service. May nails look gross and chipped after one week. Never going back.
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December 2024 by Beli
I’ve been going to this nail salon for a while now, and I couldn’t be happier with the experience! Jasmine is absolutely amazing—she always does a fantastic job on my nails. Her attention to detail and professionalism are unmatched. The entire staff is super friendly and welcoming, which makes every visit enjoyable. I leave loving my nails every single time! Highly recommend this place if you’re looking for quality and great service.
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November 2024 by Hannah Nino
I appreciate the calm and relaxing environment when I got my manicure. The nail products are researched to be healthier for nails. This is the first nail salon I’ve been in that doesn’t have the strong chemical smell.
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October 2024 by Preetkamal Bindra
Incredible service and beautiful ambience.
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October 2024 by Hanna Calles
Lovely atmosphere, I like that it doesn't have that strong odor most nail salons do. I always request something fun from my nail tech Donna: lots of colors, chrome, or 3D, nail art and it comes out amazing every time. Everyone is so friendly and accommodating, I will definitely keep returning.
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October 2024 by Gloria Atkinson
Had an amazing
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October 2024 by TRINI MARES
Loved the customer service all staff very professional and attentive.
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September 2024 by Daniella Rivera
Ive been visiting Luxe Beauty Bar for a while and alway have an incredible experience! Their nail service was top-notch, leaving my nails looking flawless. However, the highlight was the massage and esthetic services—they were nothing short of amazing. The staff was professional and attentive, creating a relaxing atmosphere that truly pampered me. I left feeling rejuvenated and can't wait to return. Highly recommend!
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September 2024 by Lalo Alanis
Update, I was refused service, because of my prior review. I did not lie in my review, i have been a customer for 4 years, i got my nails done every 3 weeks on average, I love my nail tech, shes always been wonderful, the owner Mandy has always been the problem, horrible customer service. You dont do that, to a client whos complaint was they way you went about my cancelation. Its an expensive place to get your nails done, people expect the service of what you pay for. I am in shock. My one star review is definitely due to her lack of customer service skills.
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September 2024 by Janelle Bacareza
Atmosphere is great and staff do a great job every time. The salon products are nontoxic and fume-free. I can usually go about 3-4 weeks per nail service.
I did have an allergic reaction when I tried their eyelash lift service. It could have been from the silicone placed on my eyelids, if it wasn't disinfected well, or from the eyelash lift ingredients. I previously had an eyelash lift done at Divalicious in Brownsville with no issues. They were very attentive to my concerns, gave me a gel mask, and did not charge me for the service.
Having been a long-time client, I do think they need to re-visit their cancellation policy. In the last 4.5 years, I had to cancel 2 times - both times out of my control due to emergent circumstances. If you need to cancel your appointment less than 24 hours prior to your appointment, you are penalized with a fee of $15!
A few suggestions:
1) Offer re-scheduling in your cancellation policy within a specified window and depending on the salon's availability or the respective nail tech's schedule. If unable to re-schedule within that specified window, that should be when the cancellation fee is incurred.
2) Offer clients the ability to self-schedule via an online booking platform.
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August 2024 by Yesenia Alanis
I set up an appointment and understood it was the following day not the same day, when I realized it was for the same day I called an hour after I had made the appointment and asked to move it to the following day. The person whom I spoke to Lina said I had to pay the cancellation in order to reschedule. I told her it had been about an hour since I had made the appointment and that it was a mistake, I didn’t block the schedule for days and was calling the same day to cancel, that it had been an hour since I made the appointment. That it didn’t make any sense. I have been a client for many years, and every so often they do things like this, and it’s non sense. It’s not a cheap place, you honestly pay and expect a better service.
Update : owner Mandy , said that it had more than an hour so maybe close to two hours. So I went in, if you’re going to charge me anyway, I made space and went. They had already scheduled someone at my time. The reason behind the cancellation fee is supposed to be because that spot is left empty and they loose Buisness. So did they not loose business and wanted to charge anyway. This is done in bad faith, which is why this Buisness always loses clients.
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August 2024 by Dora Salinas
First time going and I loved the service. Everyone is super friendly. My nail tech Cinthya did such an amazing job. She was very sweet and took her time. I had to book my pedi with her also.
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August 2024 by Cinthya Castillo
10/10 Totally recommend. Ambiance is perfect and so relaxing. Nice and quiet, no toxic fumes. Cindy did an amazing job on my mani n pedi.
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July 2024 by Adriana Rock
Absolutely recommend! Very relaxing atmosphere, clean and everyone is very nice. Donna is amazing!
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May 2024 by G
Long wait times when no customers are there. Never going back to this place.
