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October 2023 by Tony W.
I was a long way from home with a slowly leaking tire and fine gentleman at Pep Boys filled my tire up at no charge. I can't say enough great things about Alfredo and David. If you need to go to a quality establishment, I highly recommend them.
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October 2023 by Yazmin Hernandez
Pep Boys always knows how to take care of business. Evert time I show up, they know how to service my vehicle quickly and efficiently. Raúl Ledezma ensured my inspection fell in the right hands, and I was out in a jiffy. Mr. Ledezma was very polite and helpful to me. I enjoy my visits at Pep Boys, and I make sure to recommend Pep Boys.
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September 2023 by Eddie ChaveZ
Sept 14,2023I stopped at Pep Boys located at 2336 Boca ChicaBlvd,in Brownsville, Texas.I requested an oil change for my 2019 Toyoyta,Tacoma.The assistant manager identified as Xiomara processed my request.Upon completion of vehicle inspection.I was informed that the Belt tension AssemblyPostTTEnDer ,Ser Belt Poly Rib Tender needed to bebe replaced due to wear tear.I requested a quote for the total and Mrs XiomaraQuoted a price of $500.00 plus tax.Upon completion of the repairs she proceeded toProcess the transaction.Total Bill came out to $683.00.13.I review my bill and I discovered that Mrs Xiomaratook upon herself to include warranty without my consent under ticket# 2298545The assistant manager Xiomara further failed toInclude my 20% Discount of my Oil change Pep Boy coupon.I was extremely upset and questioned why she included warranty Without my Consent and failed to include my 20% coupon.Mrs Xiomara replied I always was get warranty on my repairs and smiled.I informed her that was out right theft and unethical.It just concerns me how many poor citizens of Cameron County she has stolen from.This stores lacks being transparent and act in good faith to their customers.I requested that said charges be removed because they were not authorized by me.The store manager became frustrated and nervous it actually took her thirty minutes to modify thebill with the correct charges.The bill was processed under ticket# 2298545 store number#0766Citizens of Brownsville hope you learn from the review.Totally unethical behavior and Simply Theft by this manager.$258.24 over charged intentionally by this unethicalAssistant manager.I have been a loyal customer at this store for the past 15 years.This is the first time I've had a terrible unpleasant experience at this location.I will no longer patronized this location.Customers jus be aware of this unethical practices.
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September 2023 by Kev Hoz
Great service. The wait can get to you but they do a very great job
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September 2023 by Eddie C.
Sept 14,2023 I stopped at Pep Boys located at 2336 Boca Chica Blvd,in Brownsville, Texas. I requested an oil change for my 2019 Toyoyta, Tacoma. The assistant manager identified as Xiomara processed my request. Upon completion of vehicle inspection. I was informed that the Belt tension Assembly PostTTEnDer ,Ser Belt Poly Rib Tender needed to be be replaced due to wear tear. I requested a quote for the total and Mrs Xiomara Quoted a price of $500.00 plus tax. Upon completion of the repairs she proceeded to Process the transaction. Total Bill came out to $683.00.13. I review my bill and I discovered that Mrs Xiomara took upon herself to include warranty without my consent under ticket# 2298545 The assistant manager Xiomara further failed to Include my 20% Discount of my Oil change Pep Boy coupon. I was extremely upset and questioned why she included warranty Without my Consent and failed to include my 20% coupon. Mrs Xiomara replied I always was get warranty on my repairs and smiled. I informed her that was out right theft and unethical. It just concerns me how many poor citizens of Cameron County she has stolen from. This stores lacks being transparent and act in good faith to their customers. I requested that said charges be removed because they were not authorized by me. The store manager became frustrated and nervous it actually took her thirty minutes to modify the bill with the correct charges. The bill was processed under ticket# 2298545 store number#0766 Citizens of Brownsville hope you learn from the review. Totally unethical behavior and Simply Theft by this manager. $258.24 over charged intentionally by this unethical Assistant manager. I have been a loyal customer at this store for the past 15 years. This is the first time I've had a terrible unpleasant experience at this location. I will no longer patronized this location. Customers jus be aware of this unethical practices.
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September 2023 by Martha Corthell
I highly recommend this place. I called about the AC of Kia Sorento, they said come by and we check for you. They did in les than 15 min. Work needs to be done and after one hour, the car was done with the services recommended. Alfred was very knowledgeable, and help with explanation. I will definitely come back. Because there are other things to be done, and now I know pep boys can handled.
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September 2023 by Raul Rodriguez
I do not recommend this place! The employee in the front register is very RUDE! He ignored me when i was talking to him (he knows who he is). He was on his cell phone and ignored me then just walked away like i wasn't there. So i left. I'm Calling corporate to report him. Just stay away from this place. Poor customer service. I rate it a ZERO!
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July 2023 by Matt Bennett
Came here for several repairs. Jose and David were great and worked with me a lot. An added bonus is that they work with CarShield. I definitely recommend.
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July 2023 by N A (Nate)
Took my car to get a diagnostic, and they said it was my transmission after they checked my shocks. And that it’ll cost $5,000 to fix. So I took it to two local mechanic that works on transmission and said it’s the shocks. Got them replaced for $480 and the car works fine. Don’t come here, just go to a local mechanic for better and cheaper help
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July 2023 by Larry
Made appointment online showed up at that time and took care of vehicle immediately. Happy with entire experience.
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May 2023 by Humberto
Great job, explained car inspection. Free brake and car inspection. Very professional. Suggested car improvements. Waiting area can use some work. Could feel the difference after completion of work. Car handling great. Will be back with my other vehicles to have service performed at Pep Boys. Appreciated the Veteran discount. Thank you for your service.
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May 2023 by Claudia Garcia
They give good service and friendly, just wait because they have a lot of work, come with many free time
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May 2023 by T K
Brought my vehicle in at 1030am on Thursday, they took all day to do the assessment and didn't communicate the situation at all after I waited for 2 hours then advised I'd leave my vehicle to pick up later prior to closing...8 hours later. Called the following day at 10am, told my vehicle's mechanic is now working on another vehicle and mine still isn't finished and won't be until this other vehicleis completed, forcing me to miss another day at work due to their ineptitude. Avoid this place at all costs. They source parts from other locations, increase the costs and pass them on to the customer. And their labor cost per hour is at or above typical dealer cost, again passed on to the customer. I've never seen a more questionable operation than this place when it comes to vehicle's and repairs. Save your time, your money, and your sanity.
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April 2023 by Mr Travato
Good and fair shop. I unfortunately had to spend the night in my RV out in their parking lot after being towed in at midnight. Store opened on time and Dave greeted me with a smile asking “How can I help you?”. Showed him my flat tire and then Pedro took over. He had me back on the road in less than a hour and I was only $25 lighter (minus tip). This is a good shop!! Don’t hesitate to stop in this place. Thanks again Pedro
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March 2023 by Minerva Ramos
I went for an oil change and more needed to be done. Thank God David advised me of 2 studs on a tire that were broken and could be dangerous as well as our battery was no good. It was fixed & feel grateful for their guidance and a discount that was given to .