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September 2023 by Google user
If there was a lower score I'd give that one. Room was in need if repair when I went to clean up to put my stuff in. Attendant offered me the only other room available and the door was also broken on the second one. As for a refund, I have to wait until the manager shows up fays from now?. I would recommend you ask before you go and waste your time just to find out the rooms are unusable...
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March 2023 by Nora Salinas
It is a very safe area to have your belongings.
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August 2022 by Juan Jimenez
I would give them a lesser rating if I could. My mothers significant other was holding some of my military uniforms in his unit while I was out of the country. During that time my mother passed and he was incarcerated. I have no clue how to get ahold of him, so I’ve been paying on this unit for 3 years now. I finally got through to an employee after several unanswered phone calls and unanswered messages, only to find out that I cannot retrieve my military uniforms and some of my mothers belongings. I’ve told them what color bin they are in and have photos of me wearing them, especially one in front of former President George Bush’s Marine one helicopter. I’m done paying on this bottomless pit of a unit. If anyone purchases the unit 424 when it goes for auction, I’ll be more than willing to pay for my uniforms and my mothers belongings. Thanks
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April 2022 by Albert Flores
Was lied to as i was registering on the phone with their answering service, couldnt get military or veterans discount as i was told i could. No discounts at all for the public.
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January 2022 by Tommy Haynes
One thing I didn't like about this place is the fact that if you're taking something out of storage like I do frequency. I use it to store materials and tools for my remodeling business. If you drop a piece of paper out side of your unit they will charge you 30 to your next month bill. A PIECE OF PAPER! THATS RIDICULOUS AND ABUSIVE! The customer service is somewhat like eh I don't care about anything I'm the owner and you need me more than I need you. Just pay me and get out kinda attitude. Bad customer relations skills! He just drives around on a golf cart drinking vodka with lemonade all day looking for a way to charge you in any way he can! Don't rent a unit here!
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November 2021 by James Jacques
Nice enough for all your goods
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October 2021 by Kimberly Dale
The storage area is great. Just wished that the light from outside would stay on in the property. Clean environment. The prices are great. The office staff are kind and helpful. What is great as well there are cameras are the facilities.
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August 2021 by Jessica L. Trevino
Attendant was very knowledgeable and helpful in making sure that the unit I chose would fit the type of items I was hoping to store. Signing up was quick & easy. Storage unit was available the very same day.
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October 2019 by Steven Paul Gallegos
Since I've rented here there has been problems. Paid unit in advance and had to wait about a month before getting my store and at that gave me a different one. Because the unit they rented was still in use. Very unprofessional management, when told issues was confronted with vulgar language and aggression. I was told since before I got until I could pay on 20th since they took a month to get me unit, which was agreed with manager David. Had never had a problem with paying an extra fee. But recently was threatened by him because of the date setup. Corporate has yet to handle situation. So in retaliation of me complaining about them they locked our store and refused payment. I've always paid on that date that was arranged upon lease agreement.
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October 2019 by Kristina Ryan Esparza
My mom has been storing practically all her belongings and our family heirlooms while living in an apartment the last 4 years at Storage Depot on N Riverside Dr. in Fort Worth . Management called this past Thursday stating they accidently auctioned my mother's entire storage unit. By the time my mom and her husband were contacted DAYS after they sold it, everything was already sold off or trashed. The owner is not wanting to settle and compromise in any way after asking my mo
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August 2019 by Rebecca Sanchez
Awesome storage facility also great customer service
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June 2019 by Anna Bedia
They charge a lot and they didn't want to work with me at all cause I had emergency surgery on my knee and I was the only one who was getting income . And my husband couldn't work at all until now. Worst people ever
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March 2019 by Corky Myers
Awesome storage facility. Fast friendly staff. Juan was especially helpful in explaining how it works, getting me a unit, Explaining rules, etc. Thanks Storage Depot.
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March 2019 by Music On Hold & More!
They have lost that human element for the most part... If you come across a situation where you need more time to pay your bill, they basically cannot work with you. They go strictly by what the computer tells them.
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February 2019 by Ada Lucio
Excellent service well treated , went out of his way and showed me different units. Very friendly.Highly recommended. Ask forJuan ðŸ‘
