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February 2024 by Rachel S
I came in to exchange a phone after it went through a cycle in my washing machine and had an area of burn out on the screen. (As an aside, only malfunction after going through a wash cycle was a small area of burn out in the bottom left corner. It was an iPhone SE). Taylor and Matthew helped me and they were super! Taylor was patient and helped me get a great deal on a new phone. I would highly recommend dealing with either Matthew or Taylor at this store.
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February 2024 by Meg Graham
Sean, the manager on duty, had no interest in assisting me with my issue and was incredibly rude. He interrupted me when I was trying to to come up with a resolution for my issue and walked away mid conversation. I am a single woman traveling hours from home with a non-working phone. I now have to figure out how to get home with no phone, gps, or ability to call anyone. Worst visit ever. I actually went next door to Verizon to open an entire new account. Avoid this store at all costs.
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February 2024 by Kathe Nowowiejski
One of these days I will remember to turn the phone off and restart in a few minutes! That is all it took!!
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January 2024 by Elizabeth McBee
Audrey was awesome. We went to upgrade iPhone and were in and out in less than 20 mins and she helped us reduce our phone bill in the process. Very helpful!
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January 2024 by Amanda Pyle
Courteous helpful employees
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January 2024 by Bill Shelton
Just went phone shopping
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November 2023 by Thomas Edmondson
CAREFUL u maybe. Put on a plan unknowingly then accused of stealing phones so my dad stole my flip z4 orv3. There's no way to know so x fingers and when ubfind out.u find out ur blamed accused.
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November 2023 by Brandy Hernandez
I came into the store and had the pleasure of having Taylor assist me. She was very patient, kind, and a very hard worker. In the past I have had trouble with other cellular service providers, but Taylor definitely made me a proud new AT&T customer! I came into the store to switch providers and get a new phone. And I left the store satisfied with my new account, new phone, and the great customer service I was provided! Can’t recommend this location enough and most importantly Taylor and her amazing work!
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November 2023 by Gordon Shaw
This isn't a bad rating because of the workers it's not their fault they are very friendly it's ATT I suppose there nothing these workers can solve for you all they can do is sell you stuff there is absolutely no getting anything fixed here be it your bill or problems with your account it's really just a retail store that sells phones and sets you up with contracts which is strange that they can set you up on all of it but can't do anything to fix what they set up if you have any problems with anything that they have set you up with you have to go through customer service on the telephone which is irritating as a mofo ATT you need to fix this and make some changes there is no excuse for your poor customer service in store!!!!!!!!!!! It's really UnAmerican like get it together please!!!!
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October 2023 by Sherry Davidson
Customer service is amazing. Actually know what customer service means. Audrey was amazing will recommend everyone to her.
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September 2023 by claudia .J
Sean helped us get our new 15s and he was the very best at helping us out. We appreciated his time and his helpful hand towards us. Thank YOU
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September 2023 by Aunt E
My boyfriend and I got there at 6:59, they let us in. Marcus and his manager were nothing but helpful and understanding. We got all of our questions answered professionally yet personally. We didn't feel rushed, and felt very confident in the end that we made the right switch to AT&T. Thanks again to Marcus and all the employees at the Brownwood, TX location to help make our experience a one to definitely recommend.
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September 2023 by Amanda Leonhard
The first sales rep I spoke with was so rude and acted like I was a bother. So I asked for another sales rep. He was nice and that's the only reason it didn't get lowest rating. I am done with att not knowing what they are selling and I feel yall have false advertisements and never stand behind anything. I literally dred dealing with this company most of the time.
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September 2023 by Lainey Gross
Taylor was super awesome. She fixed all my problems. I will definitely be back next time to she her.
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August 2023 by Tinker James
Matt and Brian were very helpful. I enjoyed their company and they are asset to AT&T. You need more like them.
