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October 2023 by Katherin Brown
It's a great go to when over on that side of town and only needing a couple of things or "that store" (you know the one) is out of everything again and you need that thing because it's food and you know they have it here. The ice cream selection is good too and goes on sale every so often.
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October 2023 by Terri Carlson
Clean, usually well stocked. Exceptional customer service.
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October 2023 by misty robinson
Nice clean store staff is mostly friendly
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September 2023 by Mark Conover
I was just going to get some sales on some boneless skinless chicken breast and I wouldn't ask this man that was scanning items in me aisle if it was 5 lb or five bags he told me clearly five bags well I don't know in my mind I went and got five bags but I thought in my mind I only got four I was adding it up so I wouldn't get overcharged I go up there and I'm knowing it's going to be under $16 for four bags and I let her know she says it's $19 I said no that's not it I said four bags 4 lb 16 lb 95 cents a pound should be $15 and something but see I told her it was four bags and then after she got the manager up there then she repeats that I got five bags she was very nice about it she said she wish she heard that but I said it more than once because I was already adding it up before I got there but I had got five bags. The manager came up there but you know one thing that the manager could have done is smile not a look like I'm doing something wrong or something bad I was not pleased with that part at all even when I got home I told my sister how he stared at me. Did not like that at all you know it's okay still to smile when you're helping a customer out no matter what no matter what but these days are getting worse all the time and why I was on edge I just drove a 200 mile trip to go buy a trailer and they let me know all about it the size I get there and the trailer is 2 ft smaller plus it's tore up I couldn't believe my eyes $45 in gas thrown away because people cannot keep their word this was on Facebook. That it just happened to me so again I'm always watching because it's hard to get what your promise these days. But my cashier was very nice she said no problem after I apologize two or three times. I'm sure glad they're still good people thank you Jesus.
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August 2023 by Tara Kirby
**Lashonda** is AMAZING!I usually stick to self check out anywhere I go grocery shopping bec interaction can be intimidating for me. Well, the last 2 trips to this store in the morning around opening time the self checkout computers are off.The first time (last week) I was a little frustrated by this and was forced to have to go to the regular check out line. The only one available at that time is Lashonda. It was my first time using the Brookeshires App and digital coupons process so I was pretty confused. Lashonda explained everything so well and helped me to understand how it works. I am grateful for that. Groceries can be pretty expensive and I’m looking for ways to save any way I can. She was also just really cool and easy to talk to, very personable. She has such a great attitude and you can tell that her character is genuine and sincere.Today was my second time interacting with her because the same situation as last time….self check out was down, she was the only cashier available at 7am. But this time I was excited about it because it’s her! She’s so nice and helpful. She knows her job, the products, and the process very well and is so good at explaining things and also pointing out of something doesn’t look right and knowing how to correct it! She’s very knowledgeable, she cares, and she’s just overall great at what she does and makes my day with her awesome attitude and ease to talk to. I’ve never experienced that level of customer service elsewhere. She’s so great!Again, thank you Lashonda!! You totally rock!!!
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August 2023 by Lucie Liggitt
Love having a neighborhood Brookshires. It has everything you may need without the crowd of Walmart. Prices are reasonable. It's so convenient to come here
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August 2023 by Tuyrita Chamberlin
I had a wonderful experience at the bakery.Excellent customer service.
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June 2023 by Betty Neal
Employees were polite and friendly. Had no trouble finding things that I needed.
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June 2023 by Cliff Clay
Store is always clean and stocked with what I need. Melissa from the meat department is always very friendly and helpful. Customer service is second to none. I go back every chance I can.
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May 2023 by Allison Kojima
Love this grocery store! The produce and selection is great but honestly, the employees are what makes this place so wonderful. I especially enjoy going here because of Miss Rose. Miss Rose always has such a positive/uplifting personality and she never fails to put a smile on my face. She is one of the hardest workers I’ve ever met and she goes above and beyond when it comes to helping people. I really appreciate her wonderful energy and she is truly a blessing.
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May 2023 by Jessica Mcglasson
Went in to get dry ice and was confused about the pricing on the front and they had in small letters very small letters that it was per pound and did not tell us whether we got to choose how many pounds we wanted or not. When it rang up it was not the correct price and the lady was very helpful to change it for us and was very thankful that she did that. I always have great prices and very helpful workers.
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April 2023 by WT Mitchel
It little expensive but it's so much better than Walmart and good food good people good service brookshire's is on the up and up.
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April 2023 by Jean McDaniel
I have been a customer since Brookshire’s bought the store. When CORONAVIRUS Virus hit we started using Curbside. The staff with Curbside are very helpful and friendly as are the other employees in the store. My husband and I will continue shopping at your stores. By the way, we have shopped Brookshire’s as far east as New Boston.Just wish you had gas pumps at the Brownwood store.
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April 2023 by Catherine K.
I felt cheated out of money when visiting Brookshire's. Firstly their prices are way more than anywhere else in Brownwood (I would dare say Walgreens is cheaper...), and when you do see an item (e.g. Strawberries) with a big red sale ticket on it, Brookshire's do not honor their prices advertised. When questioning why the item does not scan correctly, I am asked if I have a loyalty card. Where on these sales tickets is the big text that states one must have loyalty to get the sale price advertised. I think you're cheating people out of their money as it is without not honoring your sales prices. Definitely not a place I would go out of my way for!
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April 2023 by Rachel Parks
Bakery goods are always fresh. Store is organized. Staff is super friendly.
