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January 2024 by Lisette Muniz
WORST PLACE EVER!!! Walked in and it smelt like someone smoked a whole pack of cigarettes. Only 2 people working , 2 customers being taken care of, us and 2 other customers waiting for them to hurry. Waited 25 min and only one customer left. I needed to use the restroom urgently and she said no. Had to go to Walmart and then I did a little shopping to come back to cricket 40 min later and only one person was left and it was the same customer she was taking care of since we got there in the 1st place. It looked like she didn’t even know what she was doing!!! She finally asked us what we came in for and we explained to her but then she denied us service because we didn’t have a physical ID in hand, we had a photo of the ID with all the information and didn’t accept it !!! we drove from comanche to brownwood only to drive back to comanche EMPTY HANDED!!! WHAT A WASTE OF TIME AND GAS!!! I called cricket in Abilene and in stephenville and they both said that they could work with me if I didn’t have my physical id with me, a photo of it would be fine!! JUST RIDICULOUS
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January 2024 by Joey Guerrero
Assist store manager is careless will throw your phone around and completely rude and his customer service is unbelievably just not there DO NOT RECOMMEND him or this store at all
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December 2023 by flickeringlightbus Greenough
Went in to purchase a phone case and screen protector and the guy sold me the wrong one. Tried to call within a hour of buying and was told it's not store policy to take back items. So there's $50 down the drain.
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November 2023 by Mary Northway
Young man named Michael was making fun of elderly customers (2 different ladies) in front of other customers. He did this twice in the 30 minutes I was in the store. As the daughter of a Alzheimer's victim I find this EXTREMELY rude!!! I will be contacting corporate.
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November 2023 by Bill Good
Man working in store was disrespectful to older patrons coming into the store. Another lady saw this and was upset and told me she was calling customer service. No excuse for this behavior in front of other customers
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November 2023 by Courtney Hudnall
You should definitely use any other location than the one in brownwood. They have been nothing but unprofessional and rude.
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September 2023 by Jamie Fulton
Today we took my 80 yr old grandpa in to get a new phone and the employees were all amazing especially Vanessa she went over and beyond taking the time to set his new phone up the exact same as the previous one to where he didn’t have to worry about how to get to his stuff. My only recommendation would be to the owner and mangers that they should appreciate their employees as much as the customers appreciate them and give them some stools or something to make them a little more comfortable while they work
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September 2023 by Laura Bates
Wat happened to Cricket service? I used to never have any problems with the phones Internet but lately the service has been terrible. I really hope it's repaired soon.
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September 2023 by Daisy
It used to be so easy doing business with Cricket but now it is difficult and down right stupid. Now you can't have a family member run in for you and pay your bill. It has to be the account holder and they best have their ID on them. You can't go in and upgrade your phone without the account holder there with their ID. It was easier dealing with Net10 than having to do this. I think if the person knows the pin number that should be it. Seriously stupid choice Cricket.
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September 2023 by Derick Hanekom
Was quick and easy to get a phone and sim. Staff is polite and attentive. Thank you to Bryce for helping and answering every question I had.
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September 2023 by Billy Teague
It gets worse and worse every time I try to give them a chance
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July 2023 by Km Fin1997
I had THE BEST experience today with these girls! My phone was disconnected by my ex while I was out of town with my babies, I was in a city I had never been with no service. I was stressed and frantic, I needed a new phone and my debit card had been blocked bc I JUST got back from vacation and my bank said all the traveling charges were fraud. The woman working just handed me her phone to call my bank. I didn’t even ask! They were patient, efficient, and understanding. It was one of the best customer service experiences I think I’ve ever had. They even listened to me vent about my boy problems! ?
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July 2023 by Luis Medina
Took a friend to cricket tried to convince her to change over to T-Mobile.
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May 2023 by Melissa Lawhon
They are nice and they know what they are doing to make people happy.
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May 2023 by Vanessa Shatlain
Great phones and amazing people
