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January 2026 by Chris Lillibridge
Almost (2) years ago I purchased an 18' long 12" dia. culvert and two tapered ends for our ranch pasture entryway from McCoys in Brownwood. I finally got around to getting the culvert installed. When I went to install the ends, they were different, one was a "straight" end, the other was a "swirled" end. The swirled end would not work with the cupped clamps I'd purchased and I need to use those instead of the flat dimpled coupling to gain the additional 4" on either side, (18 wheeler rigs loaded with hay go in and out of this entryway and use every inch of clearance to do so). When I purchased everything I never noticed the ends were different. The attending Manager, Deborah, was extremely helpful, very friendly and courteous. I had no expectation that I would get an exchange because of the time frame. I was certain I'd have to purchase another end. But I did not know two things: (1) that the manager was more than willing to exchange the part and (2) that the part actually cost $129.98. (I did not remember it being so expensive when I bought it). This manager saved me a lot of money, (to me), and renewed my faith in people to be kind, in spite of the fact that this was all my fault. McCoys clearly stands behind what they sell and they are more than willing to help a customer when the actual customer makes a mistake or takes too long to actually use the parts they've purchased. I really appreciated what this manager did for me. She didn't have to do this, but she did and I'm grateful.
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July 2025 by Theresa Ackermann
Have been a customer with them over 40 years . Helpful & friendly associates. Competitive pricing.
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May 2025 by Daniel Brittain
Friendly staff that want to actually help you. Better than Home Depot, for sure.
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May 2025 by Kristen Stegemoller
This company does not stand behind their products and is also not knowledgeable about what they order at all. Not willing to help make it right with refund or store credit. Will NEVER shop here again. Instructions for the kiln dried tongue and groove material only supplies after it started warping and separating. Doman nor Mccoys willling to make it right. VERY disappointed. You would be better off shopping elsewhere.
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August 2024 by James Noe
Good folks with lots of knowledge. Wood was delivered in a timely and professional fashion.
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April 2024 by Jeremy P
Great people here. Just like family. Fair pricing on good material.
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April 2024 by Jason Reiger (MFC)
Workers are very friendly
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November 2023 by Jeramey Johnson
Great place to buy all your building needs. Employees there are very helpful and have great customer service
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October 2023 by Donald “Doc” Sweeney
Good store
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October 2023 by Gary Westbrook
Got what you need and most of what you want!!!
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October 2023 by RK Tucker
Great service
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October 2023 by WT Mitchel
Good place for all your diy projects.
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September 2023 by De Lana Smethers
Reasonable prices with a good selection of construction materials.
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August 2023 by janette williams
I always have a great experience when I go there.If I need help finding what I am looking for I get help with a smile.
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June 2023 by xxAWETNOODLExx
Poor customer service. 7 people in yard standing around as waited for them to approach us for 5-10 minutes. Once approached gave them our receipt to show what I purchased and no one was knowledgeable enough to know what we got. Horrible experience. If I didn’t absolutely need this today I would return it and never shop here again.
