Aaron's, a furniture and appliance store located in Bryan, Texas, has received mixed reviews from its customers. While some have praised the store's wide selection, clean environment, and friendly staff, others have expressed concerns about the poor customer service experienced from certain employees. The store is known for offering a variety of new and pre-leased items, with clear breakdowns of monthly payments, retail prices, and total lease costs. Customers have appreciated the convenience and the helpful staff who provide excellent service. However, the reviews also highlight the need for the store's management to address the behavior of two specific employees, Mike and Catrina, who have been described as disrespectful and threatening toward customers. This has led to frustration and the potential loss of loyal customers. On a positive note, the store has one employee, Brian, who has been praised for his exceptional customer service and has been suggested as a potential leader for the Bryan, Texas location. Overall, Aaron's appears to be a well-stocked and conveniently located furniture and appliance store, but the management must address the concerns raised about the customer service issues to maintain a positive reputation and retain its customer base.
If I could give a INDIVIDUAL the rating I would, because Brian deserves 5 stars hands down! I only like dealing with him and only him. He knows his products, he knows how to treat a customer and handle any situation. His professional attitude and customer service is top notch!
September 2025
Brian was awesome with getting us a washer and dryer and getting us scheduled for a quick delivery. Great customer service and Bradon the delivery guy was quick and cool! 😎
June 2025
Customer service in store reps need to be more helpful, With their concerns etc. We r happy with our cowboy selection couch and recliner very comfortable.
