-
January 2024 by J White
First off, I will share that I paid off several leases with them well ahead of schedule. I won’t come back giving them any of my money again though based off how they have spoken to me. I would not recommend coming here for products thinking you’re going to get good service from the agents and managers in store. Some of them are very callous. The delivery guys are all respectful and kind so this is in no way a reflection of them. The only on-site staff member saving that places reputation if he is still there is Brian. The staff in store now intentionally misconstrues information and when life happens and people are looking for the grace that the company advertises… management is cruel to say the least. They’re confrontational and aggressive. Don’t expect to have Mike or Katrina deescalate anything. They’re the biggest problem there. I think corporate or regional really should look into better customer service, retention, and deescalation training for the staff answering calls, making calls, and taking payments. Don’t antagonize customers before even listening to what’s going on especially if they’re behind due to uncontrollable circumstances and are actively trying to find a resolution to get their account into good standing.
-
January 2024 by Elizabeth Knox
Great customer service, delivery was smooth and right on time
-
November 2023 by Jeffrey White
Very rude, disrespectful. And they love to threaten to call the cops on you if I could, I would get this place 0 stars I would never let my worst enemy shop there
-
July 2023 by richard holloway
Excellent customer service
-
June 2023 by adrian arrington
Love this place; They're take care of their customers!
-
May 2023 by Isaiah Martin
I'm on disability I get paid on the 3rd of every month for some reason my check has been delayed and the social security told me it will be another check son out to me within 7 to 10 business days when I told Arron's employees she told me I have two days to pay it I was at the social security office so they can explain why my check was not here on time. She was so rude to me
-
April 2023 by BelledFox (Cerevella)
Very large, clean and friendly service. Had a great selection of new and pre-leased items. All items had breakdowns of prices per month, actual retail price of the item, and how much item would be after total lease.
-
February 2023 by ljohnson034
Attitude has gotten better there.
-
December 2022 by Christina Mitchell
I have purchased furniture from here before and never had a problem until I came back 5 years later. I paid a month ahead, ordered was delivered to the store on time, however, my items were the last to be delivered.(I requested this) I waited until 9:30pm for the drivers, finally went to bed, called the next day, spoke with Katrina who is rude, claims she didn't have not 1 of the drivers numbers to contact them to check where they were to only be told "Your items won't be delivered today either because we don't have any driver." No apologies, I would not recommend these guys to anyone. Not 1 person. DO NOT GO HERE!!!!!
-
October 2022 by Jose Granados
Don’t come here don’t waste your time all they do is lie horrible customer service.
-
October 2022 by Kayla Pratt
Yeahhh dont do it. Don't even think of asking Katrina for help.
-
February 2022 by lakesha waters
Friendly and will work with you
-
November 2021 by doris green
Very professional and very good customers service
-
August 2021 by Tracy Dunlap
Fast,friendly and on top of there job.
-
July 2021 by Santos Soliz
Brian has the Best customer service ever Goes above and beyond.
