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October 2023 by David
Jeff sold me a car and was my finance guy. I cannot say anything negative about these folks from the price we negotiated to the financing and getting me out the door while not wasting my time. I would no doubt use them again.
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September 2023 by tamara dugan
Robert, Mike, and Jason are the heart of this dealership. They are a pleasure to work with along with the talented mechanics. I even spoke to Jon about my next purchase. If you want to be treated well and have great service, this is the place.
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August 2023 by Daryl Whitfield
After visiting multiple dealerships in two states, Blake Pool responded to my online request for an M3. He was able to change the one available allotment from a automatic to a manual transmission. Also, he was able to correct my mistake on brake calipers before the car went into production.Within one day after agreeing to terms, Blake ordered my car, including all my options, and followed up with a production number and VIN.Blake and the team at BMW of College Station have been very professional and easy to work with. I look forward to taking the drive to College Station in the near future to pick up my M3.If you’re in the market for a BMW, I highly recommend taking the drive to BMW of College Station.Daryl WKingwood, Texas
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July 2023 by Kevin Holmes
I had a great experience with both Mike and Jason in the service department. Communication was excellent thru the process of getting new brakes and some warranty related items fixed. Video review was thorough and having a loner vehicle during the period allowed me to continue about my daily duties. Great job.
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May 2023 by Lorena Jaramillo
Jeff was wonderful!! Helped me get the BMW x7 that I wanted & was fast, also helped me get a better interest rate! The drive was worth it. Thanks Jeff!!!! ?
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March 2023 by Jenna E.
This was the worst dealership I have ever been too. I contacted this dealership ahead of time. I told them specifically and precisely what I want. I told them I was not interested in wasting their time or my time and to let me know if they can make something happen. I was told yes by Blake. I was told they could also work with me on dealer markups. I specifically said I was coming from out of town. He assured me everything would be okay. I get there and find the opposite. Blake was not even there even though my appointment was with him and I was communicating with him the whole time. They are firm on dealer markups. They offered me less on my trade-in that what their website instant offer was (despite it being in the same condition listed) and the total out the door price was more than the check I had in hand (which I told Blake the exact amount before I drove there). The sales person I ended up with did not even apologize when it turned out not to be true. Manager would not come speak with us. I walked out. I texted Blake to see what happened. Never got a response. No one from the dealership even followed up with me at all. Thanks for having me put those miles on my trade in for nothing! Oh and the sales person was too concerned with an out of state sale for a competition model worth over $100k. For some strange reason, she kept bring this car up with us and how she was working on arranging shipping for this out of state buyer. I guess they only care if you are buying a $100k car.UPDATE BASED ON BUSINESS RESPONSE: I was not looking for a deal. I was paying full MSRP and never questioned that. Negotiating the vehicle price never came out of my mouth. What did was the dealer markups and trade-in value. I questioned the following items:1. Tint (apart of mandatory protection package aka dealer markup) - I was told I am unable to pick the shade and I get what it comes with. Why am I paying for tint when I don't get to pick the %? I was fully prepared to accept tint and pay for it at full cost but not when I don't get to pick. I asked to pick the % and was told no. Firmly.2. "Sealant applied to windshield to harden it" - This was apart of the couple thousand dollar mandatory protection package. What even is this? I don't want it. I did try to negotiate and get that taken off. However, I was fine with the key replacement, paintless dent, paint protection film, etc everything else they were throwing in as required.3. My trade-in was offered a couple thousand less than the MINIMUM range on your online website instant offer tool. I was given no explanation why. I tried to negotiate to at least the minimum "guaranteed" offer tool. I was told no.I don't find my requests to be unreasonable. What is even more odd is that I was told via text you could work with me on the protection package items before I made the drive. That was a complete lie since you weren't even willing to do anything at all.Hopefully this review helps others before they decide to come here. I hardly find my request to at least pick the tint level I am paying for as unreasonable.
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January 2023 by Kim Pritchard
Blake was great on the sale and Jayson has been fantastic on the service. Would highly recommend this dealship and owning a BMW.
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December 2022 by Razzle D.
Other reviews on Google and Yelp are right. Avoid. They should be revoked by BMW. I was straightforward and said no crap this is what I need and want. Was told one thing over text and email. Show up and get something completely different. Person I spoke with and manager was conveniently not there. They would not honor it even though I had proof. I texted manager again and now I get no reply. Just left the dealership and they could've cared less that I left.
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December 2022 by Candelaria Rogers
Jeff Burnel was a complete delight to work with!!! He did not high pressure sell and he did exactly what he said he was going to do. Jaiden Harris was very thorough ,pleasant, and very patient explaining all the features of car
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November 2022 by John Galt
I definitely would not recommend the service department here. These folks literally just throw parts at things hoping that it will fix problems without doing any actual diagnostics. Find an indie mechanic and don't get ripped off by these incompetent people.
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November 2022 by Tucker King
I ran into an oil issue driving in for a game from Dallas. BMW of College Station not only squeezed me in with no notice but got me out the door within 30 minutes to avoid missing the game - thank you so much!
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November 2022 by Michael M.
Recently purchased my dream vehicle from BMW College Station. I can't say enough about how positive and low key, low pressure this automobile purchase was for me. Blake, my sales advisor, was very helpful in securing my order from BMW for my M3. He was very clear and on point regarding time lines and possibilities. The purchase price was very fair given current market forces and all originally agreed upon numbers remained at purchase time. He was wonderful to work with and very responsive to my email queries. Jaiden, the BMW Genius, did a fabulous and upbeat job of keeping me informed along the way regarding my order, production and shipping. She really made this purchase a fun and memorable event.Mark, the sales manager also is very low pressure, low key and very helpful at purchase time. All in all, if you are in the market for a BMW, please give this dealership a chance to serve you. They made my ultimate car purchase a reality! Thank you BMW College Station.
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October 2022 by Coach Byrd wrestling
We purchased a car from Blake at the bmw college station dealership. We were torn between to brands and he explained both models to us for their plus’ and minus’. He ultimately helped us determine the car we needed and represented it exactly as it was. We drove 500 miles round trip passing up numerous dealerships to get there. He and his salesman took hours with us showing us the features. We will be contacting him first for our next purchase. Thank you
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October 2022 by nochannel2013
Very disappointing experience with the sales staff. They utilized high pressure tactics, receiving tens of txt messages and calls daily asking if I was ready to purchase, when are you planning on coming in to sign, etc. After we agreed in principle to the numbers, I go in ready to purchase only to have a bait-and-switch pulled. It felt very fraudulent, trying to force me to buy a ton of F&I items in order to make the sale. Something that was never discussed until I showed up to sign. I'll make sure to let my circle of contacts know not to step foot in BMW of CS.
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October 2022 by Olga Martinez
POOR CUSTOMER SERVICE. THE MANAGER YASHI WAS VERY RUDE AND DISRESPECTFUL. THEY SERVICED MY VEHICLE AND STATED IF THE REARVIEW MIRROR FELL OFF THEY WOULD NOT FIX IT AFTER KNOCKING MIRROR OFF TO REPLACE A SENSOR. APPARENTLY, THEY ARE DOING ME THE FAVOR TO REPLACE, PER MANAGER.