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February 2024 by Charles Leon
Good guys here. While always busy, they do their best to take care of their customer's needs quickly and correctly.
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February 2024 by kevin buza
Awesome service across the board. I've been dealing with this Firestone branch for 16 years. Tyrone is my most trustworthy reliable honest technician. I highly recommend.
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January 2024 by Imass Shole
I saw that wrecker from Somerville there. Try My Wrecker Service from Somerville.
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January 2024 by Patrice Gay
Always great service in a timely manner.
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January 2024 by Stephen Marsh
Friendly and very helpful. Can't beat the $29 oil change.
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January 2024 by Liz Wood
Jose and Tyrone were so friendly and helpful. They found little things that could be easily fixed while they had my car. They got my car in promptly at my appointment time and had me out and on my way just as promptly. Fantastic experience
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January 2024 by Deborah Harris
The entire team is very helpful and knowledgeable. I love their service.
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January 2024 by David Resendiz
The folks at Firestone in Bryan are very supportive, honest and give the best customer service. Prompt, accurate and friendly service from a crew who understands you work hard and so do they as they are there to serve you!
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November 2023 by Nyiah
I took my car in for an oil change last Friday. I’ve taken my car here before many times. I had only driven 65 miles and noticed my engine light was on. I checked the dipstick and saw that the oil level was below minimum. Took it back there yesterday and they told me there was an issue with a gasket and the oil was leaking. I really didn’t believe this but had no choice but to. They did what they did, apologized and sent us on our way. I continued the rest of the day with errands and noticed the car was smoking. I figured they must’ve spilt oil on the engine, but then it started smoking really bad. We opened the hood saw that they didn’t even put the cap back on! I had driven all around college station, with the cap sitting in front of my car! And not just that but there was oil all on my engine! I was pissed and couldn’t believe this. Why are there no quality checks? I thought to call and explain what happened but I know they probably just wouldn’t offered another sorry apology and I wouldn’t have been satisfied anyway. And my oil is still not filled. I will NOT be returning and I wish I could get my money back, this was absolutely unacceptable.
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November 2023 by Tatlock Lauten
I scheduled to have an wheel alignment done for my vehicle, a wheel alignment. I made an appointment for first thing in the morning so I would have time to work in the afternoon. The nice person at the front met me and told me the wait would be a few hours as they had people from the previous day they did not get to, that's fine I understand that. However, after three hours, I find out that they had not done an alignment but charged me for a complete inspection, which I was never asked about, and is not what I brought my vehicle in for. Additionally, after wasting three hours of my time, they wanted to charge me north of 4k in repairs and services. I am not a trained mechanic, but I work on my motorcycle and am helping my brother fix up an old chevy so I know when a suggestion for parts sounds off. That said, either someone had no idea what they were doing, or they were maliciously adding these charges as a multiple items (claimed no oil and engine filter needed replacing, dipstick and filter check proved otherwise). After hearing all of this and understanding that they were not going to complete an alignment, which is what I brought my vehicle in for in the first place, I feel that it is understandable that I was irritated. Wait another 30 minutes to get my car back without the service I brought it in for, and I grabbed the keys from the person at the front desk. Now I did not use my manners and say thank you and just grabbed the keys, which no matter how upset I was my parents raised me better than to not use my manners and be polite. However, after grabbing the keys and walking out I was followed to my car into the parking lot!?? The guy, who I won't name here, began asking me if I had a problem and felt that I grabbed the keys too quickly out of his hands. I apologized just to get him to leave me alone. I caused no harm except to this guys ego, completely unacceptable behavior. Will never be bringing my vehicle back to this place and others should be aware of the type of people and service they have here.
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November 2023 by Connor Reyer
Tyrone was a life saver. Came in with a fan that wouldn’t stop running and rather than having me wait until Monday he took the time out of his busy day to come trouble shoot my car for a faulty relay switch. Can’t say enough great things about this location. Have always had quality work done here, and Tyrone’s push to go the extra mile just reaffirms my praise for this place.
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November 2023 by Hi M
I took my vehicle in to get the alignment done ,& have a coolant leak looked at. They had the vehicle for four days , I pick it up and now it still a coolant leak and it’s leaking oil of some sort , I took it back & the employee who helped me was not helpful, told me that someone else had already worked on the vehicle , & that it had been leaking for a while. Okay but then why do I have a paper receipt saying , “no visible leaks” from this store, given to me just yesterday ! Either y’all didn’t check my vehicle correctly or some work was done incorrectly. I do not recommend this Firestone to anyone.
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October 2023 by kylan gurnell
Absolutely disgusted with service. Truck has an obvious fuel system issue when we brought it in. They didn’t bother to do a fuel pressure test, or any test of the fuel system for that matter. $200 just to check for engine codes. Save your money and get an OBD scan at O’Reilly for free.
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September 2023 by Amy Bridges
Do not purchase your tires here. Stopped by for an emergency tire leak went from 40 psi to 26 psi in 30 miles. The technician asked me if I had an appointment and then told me they were too busy to fix the tire that was bought from them. Having the emergency fixed elsewhere voids the warranty......Just freaking unbelievable ?
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September 2023 by Sharon Catalina
Guys were really nice, they let me apply for a credit card on spot, because My credit card was expired ☺️ Did a complete balance, rotate on my tires, and replaced one. Water was avalible in the waiting room. Clean bathrooms. Comfortable waiting room, with TV and magizines
