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June 2023 by Becky S.
Navasota location Went in for oil change.... Ma'am you need front and rear brakes soon....ok how much will that be $389 and change ok let me talk to my husband. Called around for other prices and parts. Called back to make sure I understood the price. Yes ma'am. I said ok order parts and let's schedule ok I'll get them order and Cody will call to schedule. He called we scheduled (nothing mentioned about price). Went in and they were done. Went to pay and it was $890 something.. um no it was $389...oh that's only one axel! That's not what the guy quoted me. Well um no one is to give out brake prices but me. I said well you didn't even give me a price or confirm when you called to schedule. Well I mean it's $890 something is that ok? NO ITS NOT!! Um let's see I can get it to $802 and change. Very upset I paid and left. Went back because I needed to think about scenario and told him to take brake pads off and I would go somewhere else. Well I'll still have to charge you and used a term that a consumer wouldn't understand. I said why don't you just say what your saying where people can understand what you mean instead of beating around the bush. It was not good. I left and called one of the owners Jody. Explained what had happened and he said he would look into it and call me back. He called and said they would refund 1/2 of it back and would call me in the morning to get my card number. After talking with my husband we decided to get $200 refund because we were trying to meet in the middle. .......now go into the Navasota location and tell them I need an oil change and tire rotation and they said they are busy and will make me a ticket and I can come back in a couple of hours and won't be a wait. I show back up after going to college station and Cody said oh Jody said we refuse you service! You couldn't call me and tell me this??? Ummm. Idk Maybe put a note in my chart??? So I am not mislead once again by your workers?Other incident.....ma'am you need a front end alignment......ok....go in wait 3-4 hours and the mechanic comes out and says we cannot do your alignment because Honda hasn't released the specs! My vehicle is 4 years old, so I called Allen Honda while the guy was standing there and they said no ma'am those are released within a few months of a car being on the market. If you can be here in 30 min I can get it done today! There is more fool me once shame on you. Fool me twice shame on me...fool me the 4,5,&6 time well I guess I have been known to try to hard to make something work!
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December 2022 by Ann M.
We had to get a new set of tires for my expedition yesterday and I was very impressed at quick service we received. The place is also very clean and very friendly people that work there. I highly recommend this place If you need a new set of tires. They also did my inspection while we were there.
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March 2022 by Tracy Wendt Corum
Tires ordered and on within 48hrs. Great people!
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March 2022 by Maria Elena Santana
It was a good and fast service. Nice people and nice place.
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March 2022 by Floyd Stegent
They ordered my tires and called me when they came in and mounted them the same day very fast and friendly people. And great price too.
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August 2019 by Keith G.
These guys go above and beyond to do the job right! Had recent oil change here and thought they had overfilled transmission. No arguing, they took the truck, checked it out and explained to me that they don't even carry transmission fluid. Found out it is a closed system. In the meantime, found the oil level was high, fixed it and found why my transmission was slipping. Gasket was leaking. This probably will save me alot of money by finding the problem. I believe the have my business for good.
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June 2019 by Justin W.
Jarvis Tire Pros was recommended to me by a friend, and they have been great from the start. I needed odd size tires and they had them in within the day and on my truck in no time. I've been back to get the tires rotated (included at the time of purchase) and they knock it out quick. This is going to be my go to tire place from now on.
