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August 2023 by lexi routh
Never filled my prescription here but now I never will. Just rude and lazy customer service.
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July 2023 by Mike W.
Hands down worst grocery store have ever been in my life! Went pickup my prescriptions that were suppose have been ready days ago and they still were not filled. 15 days post open heart surgery these meds are essential in my recovery. When questioned about the delays no one would help and later was called told they would not fill my medications at all. Facing recovery now with no medications till Monday at earliest! what great store!
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July 2023 by Flores Sisters
I literally have tried holding back from having to move pharmacies but I am at the point that I can't hold back anymore. This pharmacy use to be amazing and had such great customer service. Now every time I go they are absolutely rude, the person in front of me will get a smile and great service then when I go next I get attitude. I've never been rude even when they've had me waiting almost an hour to fill a prescription. They always say they don't have my prescription then when I call and bug them over and over they all of a sudden say they found it. This pharmacy is ridiculous.
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June 2023 by Mildred Grimes
Christy was most helpful getting my prescription ready in a speedy manor. Thank you
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March 2023 by Ashlee Brantley
They had just want I needed, friendly and caring. Thank you!
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January 2023 by Raul P.
I found out that Kroger Customer Desk sale license for your car or truck. It took me five minutes to get the license with no waiting. This is better that the tax office and for the same price.
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January 2023 by Monique Hernandez
Waiting in the drive thru line or inside is an absolute nightmare. Several times I have been told my prescription would be ready and it’s not and we have to wait another 30 minutes at the store. My husband went to pick a prescription for me and was told it was “not authorized”. I called the next day and they said someone must have keyed in the wrong number and she couldn’t tell me why that would happen. Went to pick up my prescription and they asked which strength I needed and said there were two different ones. Turns out they filled the wrong prescription and had to wait again for the new one to be filled. Several times I’ve waited in the drive through at the window in excess of 15 minutes and kept calling and finally had to call inside to get someone to help me. Once I waited for 20 minutes to be told the drive through closes at 7:45 yet no hours are posted on the drive through that they close 15 min early. When I called in the man said the drive through closes at 7:45 but nowhere does it say that online or on posted hours. It was like 7:58 at this point when I was talking to the tech on the phone. I asked if we could run inside to get it we’ve been waiting for almost 30 minutes. He said “if you can make it inside in 2 minutes”. Rudest most unhelpful and untrained staff. I switched here because it was closer to my house when we moved but I will be transferring all of my prescriptions back to HEB and driving further to get them.
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October 2022 by Toni Poole
A pharmacy staff member was very rude informing me they were closed. She could have politely said they were closed for lunch. I'm going to switch to CVS. They will mail my RX's.
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June 2022 by anna dudley
Jonathan and James went above and beyond for me today. Thank you both!
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June 2022 by Bruce K.
Free wifi that reaches the parking lot and something delicious for lunch. I took a couple of work meetings from a shady spot in the parking area and then popped in to the store to see what I might have today. The store is quite large and the parking lot is large. Clean and tidy, with empty cart corrals and no loose trash. The interior of the store is well lit and well organized. Lots of associates rushing about or tending their work areas with no line at the checkout area. Walking through the deli, I picked out one of yesterday's rotisserie chickens that is now served cold and at half price. A full chicken for $4? You bet! Some cheese to go with it and now I have a keto-friendly lunch with leftovers for dinner. Kroger bought the Harris-Teeter chain a couple of years ago so my VIC number works and I earned a couple fuel points on today's purchase. [Review 17388 overall - 403 in Texas - 906 of 2022.]
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June 2022 by Jackson N.
Too expensive for the products offered. Even with the loyalty program, it's just not worth the price. Saved less than $2 on a $100+ bill. Also tried to use my loyalty number for gas, but the pump wouldn't work and I lost my discount anyway. Parking lot and store aisles horribly organized and crowded
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May 2022 by Manxe K.
Worst grocery store in America. I had shopped here for 20 years before I finally got fed up enough to try and never return. We are talking mayonnaise for $4.89. Produce that never is labelled with a price, and daihon for $8.99/lb. Daihon! So easy to grow in Texas that it is fed to cattle! For $9 per pound! Floors never clean, shelves not stocked, never a price on produce, employees that stonewall you in times of need, and never walk away from your cart, or it will disappear. But now, after the Covid crash, a new problem to deal with: employees that are intentionally rude. We are talking uncommunicative, insulting, intentionally hindering rude! Hiring has gone "woke", trying to pull the unemployed off the street and give them an income. Without the consideration of customers, they pull streetwise indigents off the street and put them behind the cash register. What are they thinking?! I was in a hurry when I last [and I do mean "last"] went in for a quick purchase. But as luck would have it, I was subjected to the same old problems all over again. Deja Vue. I now have new resolve to never darken their doors again. Qoth the Raven ....
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April 2022 by Cheryl B.
Staff are always helpful. There are always courteous and very friendly. The customers are also very friendly and helpful. It's always a pleasure going to this Krogers.
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December 2021 by Fabiola Byrne
This is the place that gave the most reasonable price on a medication I have to buy for my brother. I really recommend them!
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December 2021 by William Sweeps
Everytime you call in to renew your prescriptions they tell you it will be ready at a certain time it is not! So you get to stand in that long line to be told oh one of them is ready but we can start working on the others right now if you want to wait. They used to be on time and would even call you when it was ready, not even close to good service now!
